At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

- Develop and implement effective processes to support high-quality programme delivery
- Lead and manage programme coordinators, facilitators, mentors, and other delivery team members
- Act as the escalation point for complex programme and learner-related challenges
- Collaborate with learner support teams to ensure excellent participant outcomes
- Coordinate facilitators and mentors to ensure successful programme delivery
- Support the recruitment, onboarding, engagement, and retention of facilitators
- Monitor programme performance and analyse operational data to identify improvements
- Build and maintain strong relationships with key stakeholders and programme partners
- Work collaboratively across teams to achieve delivery objectives and shared outcomes
- Identify, prioritise, and manage operational risks throughout programme delivery
- Contribute to the development of scalable systems, processes, and operational assets
- Represent programme needs and stakeholder feedback in planning and operational discussions

Requirements

- Demonstrated experience managing programme delivery within higher education, professional learning,



training, or related environments
- Experience leading and developing multidisciplinary teams
- Strong operational management and process improvement capabilities
- Demonstrated ability to resolve complex challenges and manage escalations effectively
- Experience working with mentors, facilitators, coaches, or learner support professionals
- Strong stakeholder management and relationship-building skills
- Excellent analytical, reporting, and decision‑making abilities
- Ability to identify and manage operational risks proactively
- Strong communication and collaboration skills across diverse stakeholder groups
- Demonstrated commitment to delivering exceptional learner, customer, or participant experiences
- Ability to work effectively in rapid‑paced and evolving environments
- Experience balancing quality outcomes with commercial and operational objectives

Benefits

- Collaborative, people‑centred performance culture
- Opportunities to grow in a fast‑paced environment
- Exposure to innovative learning and development programmes
- Opportunity to contribute to meaningful learner and career outcomes

Our Recruitment Process

Throughout every stage, we value clear communication, respectful engagement and timely feedback.

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📌 Digital Learning Delivery Manager (Course Delivery, EdTech) (Canberra)
🏢 peopleworth
📍 Canberra