Reservations & Operations Coordinator – Down Under Tours
Cairns, QLD | Weekend work required
Connecting Cairns & Tropical North Queensland – that's our motto, and it's what drives everything we do at Down Under Tours. If you love the buzz of a busy operations desk, thrive on solving problems on the fly, and get a kick out of making sure every coach, driver and guest is exactly where they need to be, this role is for you.
As our Reservations & Operations Coordinator, you'll be the glue between our office, our drivers and our guests – juggling bookings, dispatch and radio comms to keep our day tours and group charters running like clockwork.
What you'll be doing
- Entering FIT email bookings and new group bookings/amendments
- Answering phone calls – queries, confirmations and new bookings
- Completing AM and PM checklists with confidence
- Helping Operations dispatch coaches and fielding driver queries on pickups
- Communicating with drivers via radio
- Assisting agents and guides with confirmations and amendments by phone
- Building rapport with drivers – understanding their restrictions, coach types and luggage capabilities
- Completing scheduling for charter and FIT efficiently
- Dispatching all drivers with paperwork each morning
- Cross-hiring vehicles when we're at capacity
- Completing groups checklists accurately
What you'll bring:
- Tact, maturity and patience when working with people from all backgrounds and levels of touring knowledge
- Strong planning and organisational skills, with sharp attention to detail
- Self-motivation, flexibility and reliability
- A genuine, strong client focus
- An interest in building your knowledge of the tourism industry and distribution chain
- The ability to compile basic reports
- Intermediate computer skills
- A calm head under pressure
This role requires weekend work as part of the roster. Why join us?
- Be part of a quality, high-performing tourism business based in beautiful Tropical North Queensland
- Collaborate with a supportive leadership team that champions innovation and continuous growth
- Enjoy opportunities for career development and genuine career progression
- Step into a role where your contributions are seen, valued, and celebrated