Retail Sales & Operations - Manager

Byron Bay Headquarters (Flagship Retail Store)

About Temple of the SunSince 2014, Temple of the Sun has been celebrated for its modern ancient design philosophy, blending timeless beauty with ethical craftsmanship. From our stunning 925 sterling silver and 18K gold vermeil collections to bespoke solid gold jewellery, every piece is thoughtfully designed and handcrafted by skilled artisans.

We take immense pride in our commitment to ethical practices and fostering a passion for what we do. We value and reward employee contributions, offering opportunities for growth and career advancement. As a people-centred organisation, we invest in our team's development and promote from within to nurture talent. In this exciting phase of growth, we offer competitive remuneration and comprehensive company benefits to support and inspire our team.

About the RoleWe're looking for an exceptional, hands-on Retail Sales & Operations Manager to lead retail and oversee sales from our Byron Bay headquarters and flagship store. This is a customer-facing role for most of the working week - you'll be hands-on in the Byron store, selling, coaching by example, and setting the standard for how we engage with clients.

Beyond the Byron store, you'll ensure consistency in systems and processes with our Paddington store, laying the groundwork for further store expansion in the future. You'll also oversee the staffing of our online distribution branch, within the Operations Department, with staff shared between the Byron sales floor and distribution team, so some e-commerce knowledge is beneficial— though full training is available.

Alongside day-to-day departmental leadership, you'll build and manage our retail and online client list, drive outreach, oversee staffing and dispatch across both stores within budget, and bring innovative thinking to our systems, processes, and SOPs as we scale.

Key Responsibilities• Own and drive sales performance across the retail division.

- Deliver hands-on, customer-facing sales for the majority of your time on the Byron Bay retail floor.
- Build and manage an extraordinary client list — proactive outreach, relationship-building, and clienteling are central to this role.
- Analyse sales data and performance across retail and online departments and implement initiatives that sustain and accelerate growth.
- Develop innovative strategies to attract and engage VIP clients,



including exclusive events and creative clienteling.
- Take full day-to-day ownership of retail operations in Byron, and run Byron and Paddington as one overarching operation, ensuring consistency in systems, processes, and standards between the two.
- Lead coaching, and training programs across the Byron and Paddington stores — including store Managers — to get the best sales performance out of every team member.
- Play a pivotal role in supporting the launch and setup of future stores as the business expands, using Byron as the flagship model.
- Oversee staffing in the online distribution branch, including customer service teams, as staff are shared across sales and distribution functions.
- Oversee departmental staffing rosters and dispatch across both stores are adhering to staffing budgets.
- Champion service standards and visual merchandising so every client interaction reflects the brand and supports sales.
- Write, refine, and maintain SOPs, bringing innovative thinking to systems and processes to elevate the business.
- Champion the use of technology and AI tools to improve sales, service, and operational efficiency.
- Maintain a solid understanding of inventory and merchandising levels, ensuring stock across both stores is planned and managed in line with operations, and shared effectively between branches to maximise sales.
- Act as the central communication point between your team, clients, and head office, keeping everyone aligned to sales and business objectives.
- Maintain a well-organised store and distribution environment in compliance with all health and safety standards.

About You• A proven, target-driven sales leader — you have a track record of consistently hitting and exceeding sales targets and building VIP client networks through clienteling.
- Minimum 5 years' experience as a Sales / Store Manager or equivalent, ideally within the jewellery sector.
- Natural leadership ability and incredible customer service skills, with a passion for delivering personalised client experiences.
- Experience managing, mentoring,



and developing staff, with a genuine focus on getting the best sales performance out of your teams.
- Strong client relationship-building and outreach skills — you know how to build a client list and turn it into revenue.
- Comfortable managing staffing budgets across multiple sites.
- Innovative mindset — always looking for ways to improve systems, processes, and the customer experience.
- Confident writing clear, practical SOPs.
- Sound understanding of inventory and merchandising planning across multiple locations.
- Proficient in Shopify and Google Workspace; experience with Cin7 (or similar inventory/distribution systems) is a strong preference.
- Some e-commerce / online sales knowledge preferred — training provided.
- Exposure to or interest in AI tools and their practical business applications.
- Highly organised, with strong attention to detail and the ability to multitask across sales reporting, operations, and inventory.
- A genuine passion for jewellery and design, with an appreciation for artisanal craftsmanship and ethical practices.
- A collaborative mindset, thriving in a dynamic, fast-paced environment while aligning with Temple of the Sun's values.

What We Offer• A pivotal, results-driven leadership role at our Byron Bay flagship headquarters, with genuine scope to shape the business as it grows.
- Competitive remuneration and comprehensive company benefits.
- Training and support in e-commerce and distribution systems for the right candidate.
- The opportunity to build and own the client experience — and the sales results — across our retail and online channels.

Due to the high volume of applicants, we will only be contacting successful candidates.

Here at Temple of the Sun we are committed to running a diverse business with an inclusive and empowering culture. We believe everyone should be welcomed and honoured at Temple of the Sun, and our differences celebrated. We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.

Temple of the Sun is located within Arakwal Country.

We acknowledge the Arakwal People of the Bundjalung Nation as the Traditional owners of this land and pay our respects to their living culture and to the Elders, past and present.

📌 Retail Sales & Operations - Manager (Byron Bay)
🏢 Temple of the Sun
📍 Byron Bay