The Role - Service and Warranty Technical Manager

Our Service and Warranty Technical Manager will be responsible for supporting our Service & Warranty Officers from Sunshine Coast to Hervey Bay by overseeing and providing direction on varied maintenance and construction works, with the key responsibilities being:

- Manage and mentor Service & Warranty Officers.
- Investigate warranty issues and oversee repair works as required.
- Manage client escalations and high-level disputes – this may include attending Department of Fair Trading & QBCC inspections.
- Undertake weekly workflow meetings with Service & Warranty Officers to ensure all projects are completed in set timeframes.
- Providing mentoring and support for Service & Warranty Officers with escalated clients.
- Providing technical advice to both Service & Warranty Officers and Service & Warranty Coordinators.
- Document and manage the required Schedule of Works for maintenance and warranty jobs.
- Ensure all expenditure on jobs is appropriate to the works required.
- Ensure all escalated customers are communicated with regularly and professionally.
- Report to the Service and Warranty Manager on escalated claims, reoccurring maintenance issues and provide recommendations for improvement.

You must have

- Experience in a similar role with a residential building company preferred
- An unencumbered drivers' licence as this role will involve a lot of driving
- Certificate IV in Building and Construction required
- Trade or tertiary qualification in a construction-related discipline or similar i.e. trade qualified carpenter (preferred)
- Supervisor or Builders licence required
- Sound knowledge of the National Construction Code, Australian Standards, QLD QBCC Standards and Tolerances Guide, Safety regulations and quality assurance systems.
- Ability to achieve prompt and professional outcomes for our customers
- Ability to maintain a consistent and very high standard of work




- Intermediate level in Microsoft Office – Word, Excel, Outlook and data programmes
- Strong interpersonal/communication skills, both verbal and written
- Must have a high focus on customer satisfaction and problem-solving ability
- Strong organisational skills with the ability to work to deadlines
- Strong focus in Administration, record keeping & attention to detail
- Ability to work autonomously as well as provide mentorship to the Service & Warranty Officers

Why work with us?

- Competitive salary package
- Fully maintained company vehicle, laptop and mobile phone
- Corporate Discounts

About us

Coral Homes is one of Queensland’s largest and most trusted home builders, with an expansive display home program and a service region spanning most of Australia’s eastern seaboard. Our commitment to quality, value, and exceptional customer service has earned us a strong reputation for delivering on our promises.

With our customers at the heart of everything we do, we continually refine and innovate our home designs to create a stunning collection of homes tailored to contemporary lifestyles.

Our success is built on a culture of service excellence. From our sales consultants to our head office team and construction professionals, every member of the Coral Homes team is dedicated to providing a seamless and rewarding home-building journey.

As we grow, we remain committed to recruiting and nurturing passionate, forward-thinking professionals who drive our success into the future.

Coral Homes value a diverse team of talented, enthusiastic individuals who foster a culture of inclusion, ensuring everyone has equal opportunities for personal development and career growth.

Only Australian or New Zealand Citizens, Australian Permanent Residency holders, and candidates with full-work rights in Australia should apply. All final applicants for this position may be asked to consent to a criminal record check. Each application will be considered on its merits.

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📌 Service and Warranty Technical Manager (Sunshine Coast Regional)
🏢 Coral Homes
📍 Sunshine Coast Regional