Job Description

Job Description

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The Front Office Supervisor is responsible for overseeing the daily operations of the Reception team, ensuring exceptional guest service, efficient check-in and check-out processes, and supporting team members to deliver a positive guest experience.

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Job Description

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The Front Office Supervisor is responsible for overseeing the daily operations of the Reception team, ensuring exceptional guest service, efficient check-in and check-out processes, and supporting team members to deliver a positive guest experience.

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Responsibilities

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Key Responsibilities

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- Supervise daily Front Office and Reception operations.
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- Ensure effective and accurate guest check-in and check-out procedures.
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- Support team members in resolving guest enquiries and requests.
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- Maintain high standards of customer service and guest satisfaction.
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- Brief the team on daily events, VIP arrivals, and operational updates.
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- Promote hotel services and identify upselling opportunities.
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- Monitor team performance, grooming standards, and attendance.
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- Provide ongoing coaching, training, and support to team members.
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- Conduct shift handovers and communicate operational information effectively.
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- Ensure compliance with hotel policies, procedures, and brand standards.
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- Liaise with other departments to maintain smooth hotel operations.
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Essential

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QUALIFICATIONS

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- Previous experience in a customer service or hospitality environment.
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- Strong communication and interpersonal skills.
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- Commitment to delivering exceptional customer service.
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- Professional presentation and grooming standards.
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- Ability to work independently and as part of a team.
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- Competent computer and IT skills.
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Desirable

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- Previous supervisory or leadership experience within a hotel or hospitality environment.
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- Knowledge of hotel property management systems and Front Office operations.
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- Experience training and mentoring team members.
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📌 Front Office Supervisor (Darwin City)
🏢 Hilton
📍 Darwin City