Posted Tuesday 25 August 2026 at 2:00 pm | Expires Saturday 26 September 2026 at 1:59 pm

A home. A hotel. A place to get lost in, to take refuge in, to revel in.

Welcome to Hannah St Hotel, Southbank’s newest neighbourhood precinct. Our new hotel is an ever-evolving framework for experience — a dynamic, open-door space that reflects the spirit of Melbourne. With 188 authentically Melbourne guest rooms, Hannah St is a place for the late nights, the sleep‑ins, the early mornings, the long lunches, the unexpected encounters, and the familiar comforts.

We are seeking Guest Service Agents who embodies our purpose: to create a hotel that is of place — a true coming together of the people and stories that make up this city.

Your Role in our Story:

As Guest Services Agent, you’re the definition of a people-person. You’re the go-to for any guest query, giving real local advice, always with a smile and you go the extra mile to make a guest feel at home.

What you’ll do:

- Deliver seamless guest experiences by managing check-ins/outs, greeting guests by name, and ensuring accurate PMS (Opera Cloud) updates.
- Act as the central point of contact for guest queries, special requests, transport, reservations, and local recommendations.




- Respond promptly and cheerfully to all calls and follow up on any queries you can’t immediately resolve.
- Handle guest issues professionally, escalating to supervisors when necessary, and maintain strong knowledge of rooms, rates, and services to upsell effectively.
- Efficiently manage reservations, messages, deliveries, and wake-up calls, coordinating with departments like housekeeping and maintenance as needed.
- Support hotel operations, assisting with reporting, cross-training in other roles, and providing clear shift handovers.

Who You Are:

- A natural host with a passion for people and place.
- You inspire initiative, collaboration, and continuous improvement.
- A detail-oriented operator who thrives in agile environments.
- Someone who understands that hospitality is both an art and a science — and knows how to balance both.

Why Hannah St Hotel?

Because we’re not just opening a hotel, we’re creating a home. A place for the in-between moments, the planned and the spontaneous, the old favourites and the new locals. A place that feels like Melbourne, because it is Melbourne.

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📌 Guest Service Agent (Melbourne)
🏢 TFE Hotels Group
📍 Melbourne