Job Description

The Royal Melbourne Hospital is one of Australia's leading public healthcare providers.

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Become part of our Aged Care Assessment (ACA) team, based at Royal Park campus. We are expanding and have customer service liaison positions available - Part time or Full-time hours considered.

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Why Join RMH?

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- Multiple opportunities available - part time and full time considered
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- Join our growing Aged Care Assessment team
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- Additional leave, salary packaging and close to public transport
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About The Role

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Join our growing Aged Care Assessment (ACA) team at The Royal Melbourne Hospital (RMH), Royal Park campus. With multiple Customer Service Liaison positions available, we're offering both full-time and part-time opportunities.

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We're looking for experienced customer service professionals who enjoy making a difference for people and bring a genuine commitment to the Melbourne Way – putting people first, leading with kindness and achieving excellence together.

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If you're organised, approachable and confident supporting people through their healthcare journey, we'd love to hear from you!

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Key Accountabilities

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- Provide administration support to the ACA assessment teams to ensure timely completion of Triage, Assessment, Care planning, Delegation, Training and Quality activities
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- Provide customer focussed services to individuals seeking aged care assessment including managing telephone enquiries, scheduling appointments, transfer and handover to other staff or agencies where appropriate
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- Prepare letters, information packs and surveys for clients
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- Data entry of information received from clients and staff
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- Ensure all required resources are available to assessors when they need them including interpreter and car bookings
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About You

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- Commitment to the Melbourne Way, putting people first, leading with kindness and achieving excellence together.
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- Customer-focused with solid communication skills and the ability to build rapport with respect and empathy.
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- Positive, proactive and accountable, with a commitment to continuous improvement.
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- Strong teamwork, organisation, time management and service planning skills.
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- High level computer literacy, including Outlook, Word and Excel.
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- Diploma or Certificate in Administration, or similar, is desirable.
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Benefits Of Working At RMH

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- Meaningful Work Make a real difference in the lives of patients, families and our community.
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- Career Growth Access learning, development, and diverse career opportunities.
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- Supportive Culture & Belonging Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
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- Innovation Help shape the future of healthcare through research, technology and new models of care.
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- World-Class Excellence Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
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- Enjoy outstanding employee benefits Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
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- Work in the Parkville Precinct Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.
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Interested?

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Interviews may commence as applications are received. Early applications are encouraged as the role may close early.

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All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

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The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

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RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

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As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.

📌 Customer Service Liaison (Victoria)
🏢 The Royal Melbourne Hospital
📍 Victoria