Job Description

Our client is a global, AI-powered GovTech SaaS vendor undergoing continued expansion across ANZ, North America & EMEA.

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Backed by private investment and with a transparent global growth strategy, the business is continuing to invest across its GTM organisation, with Customer Success playing a critical role in driving adoption, retention and long-term customer value.

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CherryPeople has been engaged on an exclusive basis to support this ongoing global GTM build across Sales, Account Management, Customer Success and Onboarding.

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The Opportunity

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This is a hands-on Customer Success Manager role responsible for managing an established portfolio of government customers across ANZ.

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You'll own the customer relationship post-sale, helping customers get maximum value from the platform while driving adoption, engagement and retention across your portfolio.

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It's a high-volume Customer Success environment, so you'll need to be comfortable managing a sizeable customer base while still building meaningful relationships and understanding the different stakeholders, priorities and challenges that exist within government.

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You will:

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- Own and manage an established portfolio of customers across ANZ
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- Drive product adoption, engagement and long-term customer value
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- Build strong relationships across government and public-sector stakeholders
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- Lead QBRs, customer meetings and success planning
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- Monitor customer health and proactively identify churn or renewal risk
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- Identify potential growth opportunities and partner with Account Management on expansion
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- Work cross-functionally with Account Management, Product, Support and Onboarding
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- Advocate internally for customers and ensure feedback reaches the right teams
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- Manage multiple customer priorities in a fast-moving SaaS environment
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- Use customer data, product usage and AI-enabled tools to improve engagement & account planning
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The Benefits

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You'll be joining a growing global SaaS business where Customer Success is a critical part of the wider GTM function.

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They offer:

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- Competitive base salary + super
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- Performance-based bonus
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- True flexible working
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- Health, Vision, Life, Dental, Wellness benefits
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- Generous parental leave & annual leave
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- Genuine career development as the global GTM team continues to scale
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The Requirements

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We're looking for a customer-focused SaaS skilled who can combine strong relationship management with the organisation and discipline required to manage a sizeable portfolio.

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You'll likely bring:

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- 2+ years' experience in SaaS Customer Success or a similar post-sales role
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- Experience managing a portfolio of customers and recurring revenue
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- Strong understanding of adoption, retention, customer health and renewal management
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- Confidence running QBRs and engaging multiple customer stakeholders
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- Strong organisational skills and the ability to manage a high volume of customer activity
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- A proactive approach to identifying and managing customer risk
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- Strong cross-functional collaboration across Sales, Product, Support and other GTM teams
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- Experience working with Public Sector or other complex stakeholder environments
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- An interest in using AI and technology to improve productivity and customer outcomes
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📌 Customer Success Manager (Queensland)
🏢 CherryPeople
📍 Queensland