DWS are seeking Business/Process Analysts to join us on client site, working across Operations, Safety, Procurement, Commercial, EPMO and Corporate functions. As the Process Analyst you will capture current-state processes, identify automation opportunities, quantify value, redesign workflows and support delivery teams in translating business requirements into scalable AI-enabled solutions.

Type : Max Term Contract or ACN Day Rate

Salary : Up to $210,000 package (including super), depending on experience!

Location : Wooli Creek, Sydney

Start Date : ASAP

Duration : 12 Months

Applicants must hold Australian Citizenship, Permanent Residency (PR) - DWS are unable to sponsor or support visas.

Your Responsibilities

- Run workshops to document end-to-end business processes, approvals, hand-offs and decision points
- Identify repetitive, queue-based, rules-driven and high-volume processes suitable for Agentic AI
- Develop current-state and future-state process maps using BPMN or similar methods
- Quantify effort savings, cycle-time improvements and value realisation opportunities
- Define business requirements, user stories, exceptions and acceptance criteria
- Partner with AI Solution Architects and Developers during design and implementation
- Establish human-in-the-loop controls and governance requirements
- Support user acceptance testing, process readiness and business adoption

Essential Skills & Experience

- Demonstrated experience as a Business Analysis, Process Analysis, Continuous Improvement or Transformation programs




- Strong process mapping and modelling experience (BPMN, Visio or equivalent)
- Experience facilitating workshops and gathering requirements from business stakeholders
- Understanding of workflow automation, AI, RPA or digital transformation initiatives
- Experience building business cases and advantages assessments
- Lean Six Sigma Green Belt or equivalent practical experience

Desirable

- Lean Six Sigma Black Belt.
- Experience with Microsoft Power Platform, ServiceNow or Copilot Studio.
- Experience in aviation, transport, logistics or critical infrastructure environments.
- Knowledge of AI governance and human-in-the-loop process design.

About Us

Since 1991, DWS has been helping organisations across Australia reimagine what's possible through technology, business, and management consulting. With offices in Melbourne, Sydney, Adelaide, Brisbane, and Canberra, our 300+ locally based consultants bring deep expertise and fresh thinking to every project. We deliver end-to-end solutions spanning IT consulting, Staff Augmentation, Managed Delivery, Data & Analytics, Cloud, AI and Automation.

Our strength lies in our people; each consultant is carefully selected for their expertise, creativity, and commitment to excellence. Together, we deliver impactful solutions that drive innovation, efficiency, and long-term value. At DWS, we don't just meet expectations - we redefine them.

DWS encourages applications from Aboriginal and Torres Strait Islander peoples.

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📌 AI Process Business Analyst (City of Sydney)
🏢 DWS
📍 City of Sydney