Senior Claims Specialist | Domestic Building Insurance

12-month contract | Strong extension potential | Opportunity to help shape a growing function An excellent opportunity has become available for an experienced Senior Claims Specialist to join a well-established Domestic Building Insurance (DBI) claims team on a 12-month contract .

This role forms part of a broader period of growth within the business, with the team focused on strengthening capability and building an experienced foundation to support future initiatives within the Domestic Building Insurance and Home Warranty environment.

Working with an experienced leadership team, you will manage complex and escalated matters while supporting and guiding the broader claims function. For high-performing individuals, there is strong potential for longer-term opportunities through contract extension or future permanent vacancies.

Your new role

You will manage a portfolio of complex claims while providing technical guidance and support across the wider team.

This role is ideally suited to a seasoned claims professional who can confidently manage difficult situations, provide sound judgement, and build credibility with both internal and external stakeholders.

Key responsibilities include:

- Managing complex and escalated Domestic Building Insurance claims from assessment through to resolution
- Interpreting and applying policy coverage, legislation and relevant claim frameworks to support fair and defensible outcomes
- Reviewing complex claims information and determining appropriate claim strategies
- Supporting less experienced team members through technical guidance and day-to-day mentoring




- Managing stakeholder relationships across homeowners, builders, legal representatives and service providers
- Participating in conferences, mediations, dispute resolution processes and hearings where required
- Assisting with the management of sensitive customer matters and escalations
- Contributing to continuous improvement initiatives, team capability development and claims process enhancements
- Delivering a professional, empathetic and customer-focused approach at all times

What you'll need to succeed The organisation is open to candidates from a range of insurance, construction, legal and dispute resolution backgrounds. While Domestic Building Insurance experience is highly regarded, it is not essential. Candidates with relevant transferable experience will be strongly considered.

You may be successful in this role if you bring experience from areas such as: Property, Building, or Construction Claims, Home Warranty Claims, Loss Adjusting, Construction Law, Insurance Litigation, Building Disputes, Regulatory Investigations, or Complex Case Management.

You will ideally bring:

- Experience managing complex claims, disputes or case matters within a regulated environment
- Strong analytical and decision-making capability
- The ability to assess complex information and reach balanced,



defensible outcomes
- Excellent stakeholder management and communication skills
- Confidence managing difficult conversations, negotiations and escalations
- Experience interpreting policy, legislation, contracts or regulatory frameworks
- A professional, empathetic and solutions-focused approach
- The ability to influence others and provide informal leadership within a team environment
- Strong organisational skills and the ability to manage competing priorities

What you'll get in return

- 12-month contract opportunity with strong extension potential
- Opportunity to join a growing and highly regarded specialist claims team
- Strong salary + super offering depending on your experience
- Exposure to complex and meaningful claims matters
- The opportunity to contribute to the evolving Home Warranty landscape in Victoria
- Supportive leadership and a collaborative team environment
- Professional development within a specialist insurance scheme
- Hybrid working arrangements following an initial onboarding period
- The opportunity to establish yourself within a team focused on long-term growth and capability building

What you need to do now If you're an experienced claims professional, legal practitioner, dispute resolution specialist or construction industry professional looking for your next prospect, apply now or contact Sam Puddephatt at Hays Insurance & Financial Services on [email protected] for a confidential discussion. If this role isn't quite right for you, but you're open to hearing about similar opportunities, we'd still welcome a conversation.

📌 Senior Claims Specialist (Melbourne)
🏢 Hays
📍 Melbourne