- Understand each stage of the registry administration lifecycle applicable to an unlisted fund.

- Understand the client and the client’s business goals and objectives.

- Understand the processing checklists and business rules per fund and issuer.

- Handling of operational client escalations.

- Training of team members.

- Responsible to assign work in the Team Leader’s absence.

- Professionally liaise/respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements.

- Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements.

- Report all client incidents or complaints in a timely manner via CAMMS.

- Aid in the peer review of reports prior to client and pricing agent release.

- Work with the Team Leader to develop checklists that are fund specific that will assist fellow Client Services Associates.

- Ensure compliance with Boardroom’s policies, procedures and audit processes.

- Complete validation for Anti-Money Laundering and Politically Exposed Persons as required.

- Complete validation for Wholesale and retail investors as required.





- Ensure accurate input of client/security holder data into SREG in relation to static changes and Off Market Transfers as per AML, FATCA, Mfund requirements and Unlisted.

- Daily processing of applications via Mfund, online application or Calastone systems.

- Daily downloads of BPAY payments to relevant funds as required.

- Daily bank reconciliation of funds received and banked.

- Daily, weekly or monthly reporting of applications and transfers.

- Upload, entry and authorization of unit pricing.

- Create and process payments for redemptions or commissions.

- Proactively identify and suggest improvements to processes, tools, or workflows to enhance team efficiency and contribute to overall company performance.

- Manage any rejections and follow-up where necessary using email or other correspondence
- tools.

- Investigations for investor or client enquiries including recalling documents from storage and system searches.

- Provide support, guidance and back up to other team members as required.

- Work closely with other team members to ensure all daily deadlines are met to the highest standard.

About You

- Operational experience in funds management, registries or the financial services sector.

- Intermediate/Advanced Microsoft Excel, MS, computer skills.

- Excellent verbal and written communication skills.

📌 Senior Client Services Associate, Fund Services (Sydney)
🏢 BoardRoom Group
📍 Sydney