Our client is one of the biggest retail brands in the world and they are looking for a Service Desk Engineer to provide Level 1 and some Level 2 support across MS/Windows technologies and environments. You will be providing support across hardware and software over the phone, via email and face to face.

This is a permanent role paying up to $112K package, based in the Sydney CBD and with some working from home arrangements.

Some of the key responsibilities are:

- Participate in important technological department projects and perform problem diagnosis of network and desktop workplace under IT Management direction.
- Provide Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.
- Installed, configured, and repaired Standard Desktop Configuration images on laptops/desktops.
- Administered all desktop computer support including hardware and software installation and configuration.
- Provided day-to-day desktop support, hardware/software installation and troubleshooting.




- Facilitate easy connection to the user's PC by utilizing remote desktop, VNC, unsolicited remote assistance, and TeamViewer.
- Use Remote desktop, Desktop Director to provide end-user support to monitor, shadow, and troubleshoot issues with field devices.
- Performed remote assistance as well as off-site support for various clients to perform network, desktop, and phone support.

To be suitable for this role you will:

- Ideally have graduated with an IT degree/diploma/certificate
- Experience with providing Level 1 and 2 support and working in a small team
- Experience with supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)
- Have a great work ethic, attitude, communication skills and be able to learn
- Need to be proactive, take accountability and responsibility and look to progress your career

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📌 Service Desk Engineer (City of Sydney)
🏢 W Solutions
📍 City of Sydney