We are seeking an experienced Senior Lead Improvement Specialist to lead a comprehensive diagnostic review of operational processes within a Queensland Government organisation. This role will drive process analysis, stakeholder engagement, workshop facilitation and the development of practical, evidence-based recommendations to improve efficiency, consistency and customer outcomes.

Client Details

Our client is a well-regarded Queensland-based organisation delivering critical services to communities across the state. They are committed to continuous improvement and are seeking an experienced improvement practitioner to lead a targeted operational review focused on identifying practical, sustainable efficiencies.

Description

As the Senior Lead Improvement Specialist, you will lead a structured diagnostic review of operational processes, applying proven continuous improvement methodologies to identify inefficiencies, bottlenecks and opportunities for optimisation.

Key responsibilities include

- Leading end-to-end diagnostic reviews of operational and service delivery functions.
- Defining project scope, methodologies, stakeholder engagement plans and review frameworks.
- Conducting process mapping, workflow analysis and root cause assessments.
- Analysing quantitative and qualitative data to identify improvement opportunities.
- Facilitating workshops, interviews and stakeholder consultation sessions.
- Developing practical recommendations and improvement roadmaps.
- Preparing executive-level reports, presentations and business cases.
- Managing risks, dependencies and governance requirements throughout the review.
- Providing expert advice to senior leaders on operational efficiency and business improvement strategies.
- Driving stakeholder alignment and fostering a culture of continuous improvement.





Profile To be successful, you will bring extensive experience leading business improvement, operational excellence or transformation initiatives within complex organisations.

You will have

- Demonstrated experience leading diagnostic reviews, operational improvement programs or business transformation initiatives.
- Lean Six Sigma Green or Black Belt certification (or equivalent improvement methodology certification).
- Strong expertise in process mapping, workflow analysis and root cause investigation.
- Experience developing business cases, recommendations and implementation roadmaps.
- Outstanding stakeholder engagement, facilitation and influencing skills.
- The ability to translate complex findings into clear, actionable recommendations.
- Strong analytical and problem-solving capabilities.
- Experience presenting findings and recommendations to executive stakeholders.
- Previous experience within government, regulated industries, financial services, grants, claims, lending or other high-volume service environments will be highly regarded.

Job Offer

- Competitive hourly rate contract.
- High-profile Queensland Government project.
- Opportunity to work autonomously and influence senior decision-making.
- Meaningful work focused on improving outcomes for Queensland communities.
- Brisbane-based engagement with a collaborative stakeholder setting.
- Immediate opportunity to make a measurable impact through operational excellence initiatives.

If this role aligns with your skills and experience, we encourage you to submit your application or reach out to Dev Choudhary on (phone hidden) or [email protected] To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Dev Choudhary on +61730186324.

📌 Senior Lead Improvement Specialist (Brisbane)
🏢 Michael Page
📍 Brisbane