Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group.

The Qantas

Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

- Transform complex workforce, operational and commercial challenges into actionable strategic recommendations and outcomes, supporting one of Qantas' largest frontline workforces
- Together we'll shape the future direction of Cabin Crew through strategy, transformation and data-driven decision making.
- Permanent opportunity, based at our Mascot Campus in Sydney

At Qantas, we're constantly evolving to meet the opportunities of the future. As part of our Cabin Crew Strategic Programs & Planning team, you'll help shape strategic direction and drive transformation outcomes for one of Australia's largest operational workforces. The Senior Manager Cabin Crew Strategic Insights is responsible for driving strategic analysis, workforce insights and transformation initiatives that support the ongoing evolution of Qantas Cabin Crew and its workforce of approximately 7,000 employees. Working across a complex operational setting and partnering with stakeholders across the Qantas Group, you'll combine data, research, strategic thinking, benchmarking and industry intelligence to deliver meaningful business outcomes and support critical business decisions.

You'll be known for rapidly turning complexity into clarity, analytical rigour and an ability to build relationships across diverse stakeholder groups.

You’ll have –

- Experience developing strategic frameworks and delivering insights that influence workforce and operational decision-making, translating organisational strategy into meaningful programs of work that deliver long-term business outcomes.




- Strong analytical capability, with the ability to interpret complex business, workforce and operational data to identify risks and opportunities and translate insights into actionable recommendations.
- A track record of leading strategic transformation projects or continuous improvement initiatives from opportunity identification and concept, through to implementation.
- Experience conducting advanced research, benchmarking and business analysis to identify opportunities and drive performance outcomes.
- Proven ability to develop compelling business cases, strategic proposals and recommendations that influence investment and business decisions.
- Exceptional stakeholder management skills, with the ability to build relationships, navigate complexity, align competing priorities and collaborate across functions to drive Group-first outcomes.
- An understanding of workforce strategy, organisational change and the external factors shaping complex business environments, with the ability to navigate ambiguity and provide clarity during periods of transformation and change.
- A passion for leveraging data, and insights, from emerging trends and technologies to drive informed decision-making, continuous improvement and commercial success.

Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas.



Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.

While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and skilled memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. If you’re up for achieving the impossible, register your interest and we’ll be in touch.

Applications close: 11:59pm on Sunday, 6th September.

📌 Senior Manager Cabin Crew Strategic Insights (Sydney)
🏢 Qantas
📍 Sydney