Job Description

YOU ASKED, WE LISTENED... Yo-Chi is heading to Hobart!

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For the very first time ever, we're bringing Australia's favourite frozen yogurt experience to Tasmania, and we're looking for an exceptional Venue General Manager to lead the launch!

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About Yo-Chi

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Chi is at the heart of everything we do. Yo-Chi has grown from a local idea into a movement, inspiring creativity, welcoming all ages, and spreading good energy through frozen yogurt.

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We're growing across Australia and internationally, and it's all driven by our people. As a family-owned business, we put our team and guests first, creating positive experiences, supporting each other, and making our venues a place where everyone feels welcome.

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About The Role

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This isn't just another venue leadership role. It's an opportunity to be part of Yo-Chi history. You'll play a key role in opening the doors, building an incredible team from the ground up, creating unforgettable guest experiences, and establishing the 'CHI' in a brand new market.

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As Venue General Manager, you'll lead from the front, inspire a high-performing team, and take ownership of every aspect of venue success. From creating an amazing culture to driving operational excellence and commercial results, you'll be empowered to make a real impact from day one.

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If you're driven by people, love building teams, thrive in fast-paced environments, and want to be part of something special from the very beginning, keep reading!

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What you'll be doing

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- Lead by example - deliver outstanding guest experiences and set the standard for your team.
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- Coach & inspire - motivate and develop your team to reach their full potential.
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- Drive standards - uphold excellence in service, quality, safety, and presentation.
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- Financial accountability - drive performance by managing labour, COGS, and P&L; to deliver strong results.
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- Own operations - take full responsibility for all venue operations, including rostering, stock management, cash handling, and compliance.
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- Build culture - recruit, train, and retain top talent, fostering a positive, high-performing team.
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- Community focus - connect with the local area through events and partnerships to grow the Yo-Chi love.
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Why Yo-Chi?

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- Competitive salary + quarterly performance bonuses + potential profit share
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- Free Yo-Chi every shift + staff discounts
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- Give back together - enjoy 2 paid volunteer days each year to make a difference with your peers.
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- Career acceleration - we're not just opening venues, we're developing leaders.
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- Access to our Happiness Hub for wellbeing, learning, and mental health support
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- A genuinely fun team culture with socials, team dinners, and a crew you'll love working with
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- Adaptable rotating rosters that work with your lifestyle
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- Booming brand energy - be part of one of Australia's fastest-growing hospitality groups.
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What we're looking for

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- Proven leadership experience managing hospitality, retail, or QSR venues
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- Confident in managing financial performance including labour, COGS, budgets, and P&L.;
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- Availability across a flexible Monday to Sunday rotating roster
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- Highly organised, adaptable and thrives in a fast-paced environment
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- Passionate about people, culture, and creating memorable guest experiences.
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The exciting part

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You'll set the standard, build something special from the ground up, and create a venue the Hobart community can't wait to come back to.

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To set you up for success ahead of the Hobart opening, this role will require approximately 4 weeks of paid training in Melbourne, VIC prior to launch. Travel and accommodation support will be provided.

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Sound like your kind of role? Check us out on Instagram @iloveyochi or visit our website.

📌 Venue General Manager (Hobart)
🏢 Yo-Chi Frozen Yogurt
📍 Hobart