About the role

This role sits at the centre of how the field team is measured, targeted and equipped - combining SFE analytics with ownership of the Veeva CRM data environment. You'll work closely with field managers, brand teams and an India-based analytics team, with direct visibility into strategy for a high-priority launch.

Key responsibilities

- CRM point of contact across field sales, BI&A;, IT and support teams - licensing, troubleshooting, workflow improvements

- Own customer data exchange processes with IQVIA; resolve discrepancies against SLAs

- Maintain mapping files linking CRM structures (territories, targets, hierarchies) to reporting

- Manage targeting and incentive compensation processes

- Develop training materials and run best-practice sessions with field advocates





- Deliver ad-hoc analyses for leadership (performance tracking, QBRs, competitive intel)

- Support territory restructures, field sizing and incentive redesign

- Extract and analyse Veeva reports; maintain BI&A; SharePoint

About you

- 5+ years in sales force effectiveness, CRM analytics, or commercial/field analytics — pharma/healthcare preferred

- Hands-on Veeva CRM experience (admin/configuration a plus)

- Solid Excel and Power BI

- Familiarity with IQVIA data products desirable

- Confident stakeholder management

- Bachelor's degree in business, analytics, life sciences or related field

📌 Senior Sales Force Effectiveness & CRM Analyst (Sydney)
🏢 Proclinical Staffing
📍 Sydney