Technical responsibilities

- Performing a range of systems security-related activities including proactive monitoring, reactive support, and documentation of security incidents to support the SaaS Eco-System and ensure configuration management and security standards are applied

- Analysing security breaches and other security-related incidents to identify root causes and ensure systems changes are identified and assessed while escalating potential breaches to the SaaS Security Team

- Analyse, review and responding to security alerts and incidents

- Ensure continuous compliance with policies, standards and best practice

- General security initiatives and risk assessments to improve the state of security

- Proactive monitoring of cloud-based Database Technologies and ensuring High Availability

- Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems

- Primary point of contact for impact situations and escalation for wider team engagement.

- Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.

- Provide Tier 2 level troubleshooting and isolation of application events.

- Ability to quickly assess the business and technical situation and enabled to make decisions

- Adept at both English verbal and written communication

- Ensure accuracy for all scheduled reports within Operations and proactively.





- Initiate corrective actions by opening tickets in the queue of the appropriate teams.

- Team player which includes mentoring and knowledge sharing across the team.

- Proactively identify opportunities for improvement and offer/create viable recommendations/options.

Skills Required

- BS/BE degree in CS/EE or equivalent experience

- Excellent written and verbal communication skills

- Strong experience in Cloud services and other RDBMS software (i.e Oracle, PostgreSQL, & MySQL)

- Strong Knowledge of Security technologies and processes

- Experience in operating within complex cloud based environments

- Minimum of 5-8 years' experience in a cloud-based or IT industry equivalent.

- Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres.

- Troubleshooting skills with considerable depth and experience

- Experience working at a Help Desk, Technical Call Center, NOC or equivalent setting.

- Knowledge and understanding of BMC-Remedy Products is an added advantage

- Directory Service/LDAP, specifically Active Directory/SAML but not essential

- Networking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc.

- Knowledge and understanding of BMC-Remedy Products is an added advantage

- ITIL (Information Technology Infrastructure Library) foundation certification is a plus.

Pay: $128,850.00 – $128,900.00 per year

Work Location: Hybrid remote in Melbourne VIC

📌 Senior Technology Solutions Specialist (Melbourne)
🏢 BMC Helix
📍 Melbourne