Job Description

Are you highly organised, confident with Excel and skilled at turning account information into explicit, practical updates?

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We are seeking a detail-focused Key Account Support Officer to support client account management, service delivery and internal decision-making. This varied role offers an even balance between reviewing account information and providing responsive support to clients and internal stakeholders.

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You will work with established systems and reports to extract and review information, identify discrepancies and ensure enquiries and follow-up actions are progressed effectively. Full training will be provided on company-specific systems and processes.

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About the Role

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This is a practical account support and coordination position combining client communication with analytical review. It is not a technical data analyst, sales or business development role. You will not be expected to develop complex analytical models or independently make final decisions regarding client outcomes.

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Instead, you will play an important role in ensuring clients and internal teams receive accurate information, clear communication and reliable support.

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What You'll Be Doing

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- Extract and review client account information and reports from existing business systems.
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- Use Excel to sort, compare, update and interpret account information.
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- Identify missing, inconsistent or unusual information requiring further investigation.
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- Provide clear summaries and accurate updates to clients, account managers and business leaders.
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- Manage a dedicated client mailbox and respond promptly to enquiries and requests.
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- Coordinate follow-up actions across internal teams and track outstanding matters.
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- Help manage client expectations by clearly communicating progress, requirements and next steps.
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- Maintain accurate CRM records, system notes, account updates and supporting documentation.
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- Assist with client reports,



account summaries and internal status updates.
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- Escalate issues appropriately and professionally address requests that fall outside the agreed scope.
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- Support onboarding, account setup and ongoing service delivery activities.
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- Contribute to process improvements where gaps or inefficiencies are identified.
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What You'll Bring

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- Strong Excel skills and confidence working with reports and account information.
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- Practical analytical ability, with the judgement to identify errors, inconsistencies or missing information.
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- Exceptional attention to detail and a strong commitment to accuracy.
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- Clear and professional written and verbal communication skills.
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- Experience responding to client enquiries and managing follow-up actions.
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- Strong organisational, administrative and time-management capabilities.
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- The ability to coordinate effectively across clients, internal teams and business stakeholders.
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- Confidence asking questions, seeking clarification and escalating issues when required.
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- A calm composed and service-focused communication style.
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- The ability to work within established processes while applying sound judgement.
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- Full working rights—Australian Citizenship or Permanent Residency is mandatory.
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Experience in client service, account support, administration, operations coordination, portfolio support or project coordination would be highly regarded. Previous experience using a CRM, client database or business system would also be beneficial.

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A relevant tertiary qualification in business, commerce, administration, communications, management, operations or a related discipline would be well regarded but is not essential where equivalent experience can be demonstrated.

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Why Apply?

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- This is an excellent opportunity for someone who enjoys combining analytical thinking with client service. You will join a cooperative environment where your accuracy, communication skills and ability to keep matters progressing will directly contribute to positive client outcomes.
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📌 Key Account Support Officer (New South Wales)
🏢 Nixil
📍 New South Wales