This role is responsible for coordinating a team of commercial HVAC technicians, ensuring service jobs are scheduled efficiently and customers receive exceptional service. Working from the office in Artarmon, you'll become part of a supportive team culture where your contribution is valued.
Key responsibilities
- Coordinating and scheduling a team of commercial HVAC technicians
- Managing service bookings, call-outs and planned maintenance schedules
- Communicating with customers regarding service appointments and updates
- Monitoring job progress and technician utilisation
- Liaising with technicians to ensure timely completion of works
- Updating service information and job records using ServiceM8
- Processing work orders, purchase orders and related administration
- Delivering a high standard of customer service and support
About you
- Previous experience as a Service Coordinator, Scheduler or similar role
- Experience coordinating field-based technicians or tradespeople
- Solid administration and organisational skills
- Excellent communication and customer service abilities
- Experience using ServiceM8 (highly regarded)
- The ability to multitask and prioritise competing demands
- A positive, team-focused attitude
Benefits
- Convenient Artarmon location
- Onsite parking available
- Great office environment
- Supportive and experienced team
- Monday to Friday hours, allowing for excellent work-life balance
If you are interested in working with our team at MechanicalWise, send a cover letter and CV - this position is advertised to the business growing, so there is an immediate opportunity for the right person.
📌 Service Coordinator (Artarmon)
🏢 National HVAC and Refrigeration
📍 Artarmon
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