M365 Service Desk Analyst

About the role

Our client, a Sydney-based managed services provider, needs a disciplined Level 1 / 2 service desk analyst with real depth with M365. Initial three month contract with solid potential for extension, based from our Sydney CBD office.

Immediate start available for the right person.

What you'll be doing

- Owning M365 tickets — triaging, prioritising and closing, with accurate notes and disciplined follow-up on anything that stalls
- Level 2 service desk and desktop support for users across multiple sites, including basic admin Sharepoint troubleshooting
- Troubleshooting M365 environments
- Supporting end customers with workplace related service desk enquiries in a friendly and courteous manner
- Supporting the wider M365 estate: Exchange Online, OneDrive, and Entra ID
- Writing knowledge articles so recurring issues stop recurring
- Keeping users and the project manager informed at all times





What we need from you

- Level 1 /2 service desk and desktop support experience
- Strong triage and prioritisation discipline, with the attention to detail
- Clear written and verbal communication
- Hands-on with ITSM tooling, ideally Freshservice
- Knowledge article authoring — something another engineer would actually use
- Breadth across M365: Exchange Online, Teams, OneDrive, Entra ID
- Available for an immediate start
- Australian working rights

What's on offer

- Immediate start on an initial three month contract, with genuine potential to extend
- Competitive hourly rate, negotiable on experience
- Varied work across client environments during an active migration
- Autonomy: you'll run the queue your way, not follow a script

📌 Service Desk Analyst (Sydney)
🏢 System Squared
📍 Sydney