Remote | Anywhere in Australia SCHADS Level 4.1 | $93,600 FTE + super (pro rata) Part-time | Mix of 3- and 4-day weeks. Fixed term from November 2026 to June 2027.

Bus Stop Films is an award-winning, disability-inclusive organisation using filmmaking to change lives. We are a not-for-profit social enterprise, proudly female disability-led, creating pathways, building confidence, and facilitating employment opportunities for people with disability across the screen and advertising industries.

We’re looking for a Services & Support Manager to lead participant engagement and support services across our national Accessible Filmmaking Program. You’ll oversee Support Workers, Corporate Services staff and volunteers, ensuring high-quality, person-centered support is delivered across all locations.

This role blends leadership, coordination, problem-solving, conflict resolution and administration. You’ll work closely with participants, families, carers, program staff and external stakeholders to ensure every student has a protected, inclusive and positive experience.

You’ll report to the General Manager of Programs.

Contracted Hours

- Nov: Mon, Tue, Thu (22.8 hours per week)
- Dec–Jan: Mon–Thu (30.4 hours per week)
- Feb–Jun: FTE Mon, Tue, Thu (22.8 hours per week)

Weekend emergency calls may occur infrequently.

What you’ll do

- Lead, support and develop Support Workers and Corporate Services staff
- Oversee recruitment, onboarding and compliance for support staff
- Deliver Access Training and contribute to training resources
- Provide NDIS guidance to participants and families
- Build strong relationships through regular communication and wellbeing check-ins
- Manage participant onboarding, enrolments and attendance
- Host NDIS support calls with participants and carers
- Prepare risk assessments, incident reports and end-of-block summaries
- Respond to concerns,



facilitate mediations and escalate issues where needed
- Maintain CRM accuracy and support implementation of CRM systems, participant profiles and program documentation
- Brief support workers for inclusive film sets and support filming days as required
- Support excursions, film projects and community engagement activities

What you’ll bring

- Qualification in Disability, Social Work, Psychology, Counselling or similar (or equivalent experience)
- Experience with NDIS frameworks
- Experience managing staff
- Excellent communication and conflict-resolution skills
- Strong administration and organisational capability
- Ability to work autonomously in a remote environment
- High attention to detail and strong problem-solving skills

Desirable

- Mental Health First Aid
- Crisis intervention training
- Experience delivering training
- Knowledge of film, arts or community sectors

Requirements

- Working With Children Check
- Police Check
- NDIS Check

What we offer

- A supportive, inclusive, creative workplace
- Flexible working arrangements
- Salary sacrifice options
- Birthday leave
- Time off during the festive season
- Opportunities to grow skills in filmmaking, disability and inclusion
- The chance to be part of something genuinely meaningful

**Key Selection Criteria
1. Qualifications & Experience**

Essential

- A relevant qualification in Disability, Social Work, Psychology, Counselling, or a related discipline (or equivalent industry experience)
- Demonstrated experience working within NDIS frameworks




- Experience managing and leading staff
- Excellent communication and conflict resolution skills
- High-level administrative skills
- Demonstrated ability to work autonomously in a remote environment

Desirable

- Mental Health First Aid certification
- Crisis intervention training
- Experience delivering training or facilitation
- Knowledge of the film, arts, or community services sector

2. Customer Service, Interpersonal & Stakeholder Engagement Skills Demonstrated ability to navigate difficult conversations with a range of stakeholders while maintaining professionalism and confidentiality

3. Communications, Administration & Technology Proficiency

Confidence with general office procedures and filing systems

Proficient use of technology including Google Workspace, Zoom, AI tools, Canva, project management software, and CRM systems

4. People Leadership & Management

Demonstrated experience managing employees and contractors remotely, including recruitment, development, support, and performance management

5. Problem Solving, Flexibility & Adaptability

Skilled in identifying patterns and potential issues before they arise, with a demonstrated track record of implementing effective solutions A high level of accuracy and attention to detail, with a commitment to precise record-keeping and minimal errors

6. Autonomy & Remote Work

Proven ability to meet deadlines and work independently while achieving desired outcomes in a remote setting

Ready to apply

If you’re passionate about inclusion and want to help deliver life-changing programs, we’d love to hear from you. Apply with your CV and a short cover letter addressing the key selection criteria, only applicants that submit tis will be reviewed. No agency referrals will be accepted for this role.

You can learn more about us here Home | Bus Stop Films

📌 Services and Support Manager- Disability Film Sector (Sydney)
🏢 Bus Stop Films
📍 Sydney