Job Description

We are seeking an experienced Retail Manager to lead the day-to-day operations of our car wash and detailing outlets. This is a customer facing leadership role responsible for managing teams, ensuring service excellence, driving sales and executing smooth operational performance.

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Key responsibilities

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- Oversee daily operations across one or more outlets
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- Lead and manage frontline staff, including detailers, cashiers and service coordinators
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- Ensure high standards of customer experience and satisfaction
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- Manage stock levels, procurement, inventory control and vendor relationships
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- Monitor and improve KPIs including revenue, customer retention, service times and feedback scores
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- Handle customer issues, resolve complaints and ensure timely service delivery
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- Implement marketing campaigns, upsell services and drive customer engagement
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- Maintain compliance with safety,



hygiene and quality protocols
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About you

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- Relevant diploma level qualification or higher
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- Minimum 1 year experience of retail or service outlet management
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- Prior experience in the automotive, hospitality or franchise operations space will be highly regarded
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- Robust people management and team leadership skills
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- Proven track record of hitting sales and customer service targets
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- Excellent communication and interpersonal skills
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- Basic proficiency in POS systems, scheduling tools and MS Office and/or Google Workspace
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About us

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Guru Kirpa Wash Club Pty Ltd trading as Silver Sponge HandCar Wash Garden City provides a local, high-quality car wash service to the Perth community.

📌 Retail manager (Melville)
🏢 GURU KIRPA WASH CLUB
📍 Melville