Job Description

24th August, 2026

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Play a pivotal role in leading the Marketing and Communications function, championing digital marketing strategies and improving team development.

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Help shape the future of disability services by leading a purpose‐driven marketing and communications function that drives impact, growth and meaningful change.

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Working at Achieve is more than just a job.

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Our team makes a real difference in people's lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

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We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

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We're committed to making sure everyone can take part - whether that's through physical access or by making sure people feel included in how things are done and how decisions are made.

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Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

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About the role:

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Reporting to the Chief Strategy Officer, as our new Marketing and Communications Manager, you will play a pivotal role in elevating our brand, championing digital marketing strategies and elevating the sophistication of the Customer Relationship Management (CRM).

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Role Responsibilities:

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- Lead the marketing and communications function and develop and mentor the marketing and communications team.
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- Oversee the organisation's marketing and communications work in progress with the Marketing Leads, ensuring alignment with strategic priorities and budget.
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- Oversee and guide the execution of marketing and communications initiatives across the organisation.
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- Evolve the sophistication of our CRM system and automation of the customer journey.
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- Ensure effective financial governance across marketing and communications initiatives.
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- Improve the sophistication of digital marketing initiatives and outsourced agency relationship.
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- Support development of marketing and communications budgets for annual plans, campaigns and business unit initiatives.
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- Act as the primary point of contact for Executive and Senior Leadership Team on matters relating to team performance or deliverables.
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- Strengthen internal communications to enhance employee experience and organisational alignment.
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- Develop reporting dashboards and performance reports to support campaign tracking and strategy refinement.
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- Ensure compliance with NDIS standards, brand guidelines, privacy requirements and ethical marketing practices.
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About you:

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- Marketing and communication leadership experience
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- Experience in in disability organisation is a must
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- Robust digital marketing capability, including managing in‐house digital execution.
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- Proven ability to develop teams, build capability and lead with maturity, professionalism and strong work ethic.
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- Strategic thinker with a human‐centred approach.
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- CRM and automation experience (HubSpot preferred).
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- Digital marketing expertise.
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- Experience in working in a regulated (NDIS) environment.
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Great employee benefits

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- Salary packaging options mean you keep more of your take home pay before tax.
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- Car leasing is another salary packaging option.
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- Free personal and financial counselling for you and your family.
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- Range of paid leave and flexible work arrangements.
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- Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
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- Regular training and support to succeed in your role, including paid induction for frontline staff.
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- A strong record of promoting from within.
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Achieve Australia takes safe hiring seriously.

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We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.

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As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

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- Reference checks
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- National Police check
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- NDIS Worker Check
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- Working with Children check
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- Verification of your right to work in Australia.
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Please note that a criminal history does not automatically affect employment opportunities.

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Accessibility and more information:

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If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we're here to support you.

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Reasonable adjustments are also available to support staff in their roles beyond recruitment.

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Should you required any additional information or support, or experience any issues accessing information or the application form, and require this in an alternate format, you would like a copy of the role description, have questions about the role, or need help applying, please contact us at [email protected] or call (phone hidden).

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To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au

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We respectfully request no agency referrals or approaches.

📌 Marketing and Communications Manager (New South Wales)
🏢 Achieve Australia
📍 New South Wales