Job Description

Retail Manager – The Coffee Club Oaks Adelaide

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KSD14 Pty Ltd t/a The Coffee Club Oaks Adelaide
n Adelaide CBD, SA 5000
n Full time | Permanent

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About Us

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KSD14 Pty Ltd, trading as The Coffee Club Oaks Adelaide, is a busy café located in the heart of Adelaide CBD. We provide our customers and hotel guests with quality coffee, freshly prepared meals and friendly, professional service in a welcoming environment. As part of The Coffee Club network, we are committed to maintaining high standards of customer service, food quality and operational efficiency.

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We are currently seeking an experienced and motivated Retail Manager to join our team and take responsibility for the effective day-to-day management of our café operations.

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Key Responsibilities

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- Managing and coordinating the day-to-day operations of the café;
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- Leading, supervising, training and supporting employees to maintain high standards of performance and customer service;
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- Preparing staff rosters, allocating duties and monitoring employee performance;
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- Managing stock levels, inventory control, ordering and supplier relationships;
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- Monitoring sales performance, operating costs, budgets and key performance indicators;
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- Implementing strategies to increase sales, improve profitability and enhance customer engagement;
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- Managing POS operations, pricing, promotions and accurate recording of sales;
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- Monitoring cash handling, reconciliations and financial transactions;
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- Ensuring consistently high standards of customer service and responding effectively to customer enquiries,



feedback and complaints;
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- Implementing promotional and marketing activities to support business growth;
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- Ensuring compliance with food safety, hygiene and workplace health and safety requirements;
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- Ensuring compliance with applicable workplace requirements, company policies and operational procedures;
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- Maintaining franchise operational and quality standards; and
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- Liaising with suppliers, service providers and other external parties as required.
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These responsibilities reflect the existing position description, including operational management, staff recruitment and supervision, inventory, financial reporting, marketing, customer service and regulatory compliance.

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Qualifications and Experience

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- An AQF Associate Degree, Advanced Diploma or Diploma, or equivalent relevant qualification;
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- At least one year of relevant experience in retail, café or hospitality management;
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- Demonstrated experience managing and supervising staff;
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- Strong leadership, communication and problem-solving skills;
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- Sound understanding of stock control, inventory management and supplier coordination;
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- Experience with POS systems and sales reporting;
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- Good commercial awareness, including budgeting, cost control and sales performance;
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- Strong customer service and interpersonal skills;
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- Ability to work effectively in a busy, high-volume environment; and
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- Strong organisational and time-management skills.
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These requirements are consistent with the employer's existing Position Description.

📌 Retail Manager (South Australia)
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