Occupation: Land, asset, resources and facilities management

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/00779345G

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.

For more information on working with us and our recruitment process, please visit Department of Families,



Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Senior Project Officer leads an escalations team within the Residential Tenancy Act Compliance Program, providing leadership, operational oversight, and strategic direction for escalated and high-risk cases. The role is responsible for supervising their team, coordinating strategies to achieve compliance outcomes, supporting escalated access attempts, attending site visits or VCAT hearings where required, and ensuring consistent application of statutory processes and departmental policies. The role requires solid leadership, judgement, and operational management skills to drive performance and risk mitigation across the division.

ACCOUNTABILITIES INCLUDE

- Prepare, review, and process VCAT-related documents including Notices to Enter and other statutory correspondence in accordance with legislative requirements.
- Plan, coordinate, travel to and attend property site visits across divisions where necessary to achieve compliance outcomes.
- Travel to and attend VCAT hearings across divisions as required and provide accurate and timely documentation.

Please open the position description to read more.

Applications close Wednesday 9 September 2026 at 11.59pm

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📌 Case Officer (Melbourne)
🏢 State Government Of Victoria, Australia
📍 Melbourne