Job Description

Hinterland Toyota is seeking an experienced Service Manager to lead our Service Department at Beaudesert.

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This role will suit someone who is comfortable operating in a high-accountability environment and has the resilience to manage competing demands across people, performance, customers and processes.

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It is not a role for someone seeking a soft landing. It is a role for a leader who can stay composed under pressure, make clear decisions, and set consistent standards for their team.

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As part of the Hinterland Motors Group, you will be joining a long-established, award-winning dealership that has served the Gold Coast and Scenic Rim regions for over 40 years. We are proud of our customer-first mindset and our expectation that leaders set the tone through action, not just direction.

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About the role

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Reporting to the General Manager, you will be responsible for the day-to-day leadership and performance of the Service Department. This includes front-of-house service advisors, the workshop team, apprentices, and technicians.

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Key responsibilities include:

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- Leading the Service Department with clear expectations, structure and accountability
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- Delivering a consistent and professional customer experience from booking through to vehicle collection
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- Managing department performance, profitability and key KPIs
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- Addressing customer concerns promptly and effectively, including escalated matters to protect our robust Customer Experience standards and culture
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- Working closely with the Workshop Controller to manage workflow,



efficiency and quality standards
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- Coaching and performance managing team members to lift capability, engagement and retention
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- Maintaining a safe and compliant working environment and ensuring 5S principles are upheld
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- Ensuring department practices align with Toyota For Life standards and brand expectations
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- Actively building a stable, respectful and productive team culture
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Skills & Experience

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- Proven leadership experience within a franchised dealership or large workshop environment
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- Automotive or truck mechanical background strongly preferred
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- Confidence leading teams under pressure and making decisions in real time
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- Strong customer focus with the ability to manage difficult conversations
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- Disciplined and organised with solid communication and time management skills
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- High level of personal integrity and professionalism
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- Comfortable being hands-on, visible and accountable
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We offer the successful applicant

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- Competitive salary package with Performance-based bonus
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- Company vehicle
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- Monday to Friday work week, no Saturdays required
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- Ongoing training and development through Toyota
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- Social Club
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- Long-term career opportunities to progress and develop across the Hinterland Motors Group
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All applications will be handled with the utmost confidentiality. Only shortlisted candidates will be contacted for further discussions.

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We are an equal opportunity employer, and we encourage and celebrate diversity in our workplace.

📌 Experienced Service Manager (City of Gold Coast)
🏢 Hinterland Toyota
📍 City of Gold Coast