Job Description

Key Responsibilities:

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- Own and drive the strategic direction, performance, governance and ongoing optimisation of the Salesforce platform as the organisation's primary customer data system.
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- Lead platform architecture, integration decisions, standards and best practices to ensure scalable, sustainable and cost-effective solutions.
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- Oversee multiple Salesforce projects and workstreams, ensuring prioritisation, quality delivery, stakeholder alignment and measurable business outcomes.
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- Partner with senior business leaders to translate organisational needs into practical technology solutions that support digital transformation initiatives.
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- Establish robust governance frameworks, review existing platform implementations and drive continuous improvement across the Salesforce ecosystem.
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- Lead, mentor and develop a Salesforce team across onshore and offshore resources, fostering a collaborative, high-performing culture.
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- Act as the senior Salesforce advisor to the organisation, balancing technical, commercial and operational considerations in decision‐making.
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Ideal Candidate Experience:

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- Extensive Salesforce experience within complex, growing or transformation environments.
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- Previous experience as a Salesforce Architect, Senior Consultant, or Product Owner progressing into platform leadership.
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- Deep understanding of the Salesforce ecosystem,



particularly Service Cloud and Nonprofit Cloud (NFP Cloud).
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- Proven track record of owning platform strategy, governance, roadmap development and platform optimisation.
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- Strong experience managing multiple projects, vendors and delivery teams simultaneously.
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- Demonstrated leadership experience across both local and offshore teams.
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- Exceptional stakeholder management and influencing skills, with the ability to communicate technical concepts to executive and non-technical audiences.
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- Commercially minded, with a focus on ROI, business value and operational efficiency.
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- Structured and process-driven, capable of introducing governance and order in evolving environments.
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- Collaborative, empathetic and relationship-focused, with strong alignment to mission-driven or community-focused organisations.
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A leading Australian not-for-profit organisation delivers services, education, community programs and advocacy to support communities. The organisation is focused on improving outcomes through inclusive, person-centred services, digital transformation and strong partnerships with stakeholders, communities and supporters.

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- Hybrid environment with strong flexibility policies
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- Potential from temp to perm
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- Collaborative environment with purpose-driven work.
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📌 Salesforce Platform Manager (New South Wales)
🏢 Michael Page
📍 New South Wales