Job Description

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- Based locally in Balcatta - Free onsite parking
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- Five weeks Annual Leave
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About the Business:

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Sporting the dual crown of Australia's oldest dairy and Australia's most innovative dairy, Brownes Dairy has an opportunity to join us as a Customer Service Manager.

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Brownes Dairy has been delighting consumers for over 140 years and is ready to embark on a new growth phase. You'll step into a high-impact role with ownership, visibility, and the opportunity to shape the future of Brownes Dairy with brands such as Hunt and Brew, Füll+, ProGo, Brownes Chill and Yogo.

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The Role

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Our customers sit at the heart of what we do. You will have a strong sense of purpose leading a dedicated team of customer service professionals enabling them to flourish at work.

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You will:

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- Lead and inspire customer service team to achieve individual and collective targets
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- Provide ongoing coaching and mentoring to support career development
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- Address Customer / Consumer complaints promptly and effectively to ensure a positive
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- outcome
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- Manage escalations and ensure that all the relevant departments have been involved
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- Actively liaise with our Sales team to maintain and grow our customer base
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- Monitor day-to-day operations to ensure execution of strategies and initiatives
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- Ensure customer requests are actioned in a timely manner within allocated timeframes
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- Engage with customers, suppliers and sales teams to cultivate strong long-term working relationships.
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- Seek avenues to improve the level of service being offered to our customers
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Requirements:

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- Proven experience in customer service management, preferably in the Manufacturing or related industries.
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- Demonstrated ability to service customers beyond their expectations, ensuring a robust focus and understanding of the customer's needs are met and surpassed.
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- Strong leadership and interpersonal skills with the ability to motivate and develop team members
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- Experience in working to & achieving KPI's / targets
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- Ability to influence and negotiate with key stakeholders in a fast paced, high-pressure environment
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- Ability to demonstrate empathy and resilience in difficult situations
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- Excellent communication skills with the ability to listen & relate well to others
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- Strong computer literacy and ability to use multiple applications at once whilst having engaging conversations
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What do we offer:

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- 5 Weeks of Annual Leave
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- Free on-site parking
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- Employee reward and recognition program
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- Various health and wellbeing discounts i.e. private health etc.
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- Employee Assistance Program
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- End of Trip Facilities
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- Subsidised Coffee Barista on site
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Applications for this role will close on 30th August 2026

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At Brownes Dairy, we recognise that our differences are our strength. We encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

📌 Customer Service Manager (Perth)
🏢 Brownes Dairy
📍 Perth