Key Operational Responsibilities

- Provide student support from enrolment through to completion.

- Liaising with student guardians (where students are under 18 years of age) and providing appropriate information from enrolment through to completion.

- Responding to queries from all internal and external stakeholders in a timely and professional manner.

- Recording, updating and managing student records (electronic & hardcopy).

- Reporting on student and course data as requested by Management staff.

- Processing student enrolments and liaising with business development staff to ensure valid and complete enrolment documentation.

- Conducting checks and compiling information as requested by Training Coordinator to confirm the accuracy of student data.

- Assisting the Training Coordinator with maintaining training plans/sequences.

- Assisting the Training Coordinator as required to facilitate the organisation and preparation for RTO courses.

- Supporting team members by providing administrative support, including:

- Answering calls.

- Printing and scanning.

- Organising equipment and resources.

- Managing the mail.

- Filing and archiving.

- Providing front desk/ reception duties as required.

Selection Criteria

Competencies

- Demonstrated experience in RTO activities (desirable).

- Proficiency in the use of Microsoft Office 365 products, in particular Word, Excel, and Outlook, with accurate word processing and data entry skills.





- Good written communications skills with the ability to maintain strong attention to detail and take pride in the quality of work produced.

- Effective verbal communication and interpersonal skills, with the ability to liaise with people at all levels in an informative, accurate and positive manner.

- Ability to prioritise, organise and complete work within established deadlines, and to maintain a consistent level of professionalism.

- An ability to work effectively within a busy team workplace under supervision.

- A proactive approach to resolving queries and problems.

- A can-do attitude, flexible and mature approach to work tasks, and a willingness to learn.

Qualifications

- Certificate in business/office administration would be well regarded.

What TAG offers

- Performance incentives recognising solid outcomes
- A structured induction program with ongoing development and training Employee Assistance Program (EAP) for confidential wellbeing support

- Salary sacrifice arrangements for superannuation

- Cash out or advance annual leave options

- Access to Perkbox discounts across retail, dining, and entertainment

- Dedicated professional development days

- Refer-a-friend rewards program

Training Alliance Group is an Equal Opportunity Employer. We welcome applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, the LGBTIQ+ community, and people with disability. If you require adjustments during the recruitment process, please let us know.

📌 Student Support Officer (Morley)
🏢 Training Alliance Group
📍 Morley