A foot in the door of health software, with real room to grow — and the tools to move fast.

Cardiobase is a service-oriented software company focussed on our customers' outcomes rather than any one piece of software. Our software forms part of the core clinical systems used in hospitals across Australia, the UK and New Zealand — the systems clinicians rely on to record, report and manage patient care.

We're growing our Australian team and looking for someone to join us in our Collingwood office in a role that blends looking after customers with hands-on problem solving. It's a genuine growth role: you'll start close to our customers and our software, and we'll back you to build from there.

What you'll be doing

- Getting to know a group of hospital customers — how they work, what matters to them, and making sure they're getting real value from our software
- Working alongside our support team to manage and prioritise your customers' enquiries, bringing the context that helps get things resolved properly
- Learning to configure our applications to suit how each site works
- Answering customers' data and reporting questions, and building the reports they ask for
- Helping prepare and test software releases going into customer environments
- Running customer catch-ups and training their clinical and administrative staff
- Occasional travel to customer sites, locally and elsewhere in Australia — this is an office-based role and travel is only as and when needed

Working with AI AI is part of how we work day to day, and it has changed how much a small team can achieve.

We'd like you to be part of that.



If you're the sort of person who reaches for these tools to work something out, take the grind out of a task, or get further than you could on your own, you'll fit here — and you'll be encouraged to push it further. That instinct matters to us as much as anything on a CV.

What you'll be working with

You'll be trained on our three clinical platforms and will build real expertise in all of them:

- Cardiovascular Information System — used in cardiology departments to manage the patient journey, procedures and reporting
- Respiratory and Sleep Lab Management System — used by respiratory and sleep services to manage studies, scoring and results
- Clinical Trial Management System — used by research teams to manage trials, participants and study data

Looking after customers across all three is what makes this interesting — you'll understand the whole product set, not one corner of it.

What we're looking for

We care much more about how you think and how you deal with people than about a checklist of technologies.

- Excellent written and spoken communication in English, and the knack of explaining something technical to someone who isn't technical — this is the one thing we won't compromise on




- A genuine interest in customers and the instinct to follow things up before you're chased
- Curiosity and confident, proactive use of AI tools in your own work or study
- Comfort around data and systems, and the appetite to learn Microsoft SQL properly — we'll teach you, but you need to want it
- The ability to take ownership of a piece of work and see it through
- A collaborative approach — we're a small team where everyone's input counts

This role is aimed at someone early in their career. A degree or qualification in computing or a related field is useful, as is any experience in a customer-facing or technical support setting, but neither is essential. If you've got the communication skills, the curiosity and the drive, we'll train you in the rest.

Why Cardiobase

We help hospitals streamline how they work and improve patient care. Our commitment goes beyond being just another system, and we foster a culture that welcomes input from any member of the team — in a company this size you'll be heard, and you'll see the effect of your work on real clinical services.

This is a role with somewhere to go. We'd expect you to grow into managing your own customer relationships and deepening your technical skills, and we'll support you in doing it.

Salary is competitive and dependent on experience.

Cardiobase Pty Ltd is an equal chance employer. You must have the right to work in Australia.

Sound like you? Apply through SEEK with your CV and a short note about why this role appeals — including, if you like, how you're using AI in your own work.

📌 Support Officer / Account Manager (Collingwood)
🏢 Cardiobase
📍 Collingwood