Job Description

- Perform field service activities, including the installation, commissioning, testing, operation, maintenance, repair, troubleshooting, and upgrade of sorting equipment.
- Develop and maintain strong customer relationships to ensure high levels of customer satisfaction and long-term success.
- Maintain a regular on-site presence to ensure customer service level agreements are consistently achieved.
- Train and support customer maintenance and service personnel to ensure effective equipment operation and maintenance.
- Provide support for legacy sorting equipment, including the coordination and execution of in-house repairs.
- Ensure field service activities are delivered efficiently, on time, and within budget.
- Deliver technical phone support and field response to customer and equipment issues, including participation in a rostered weekend on-call schedule.
- Provide technical expertise in the testing, configuration,



upgrading, and troubleshooting of returned customer equipment and sorting systems at the TOMRA Sydney Test Centre.
- Drive continuous improvement by identifying opportunities and providing feedback to enhance quality, efficiency, and profitability
- Coordinate with customers and internal project teams to support the successful integration of TOMRA sorting equipment, from point of sale through to commissioning and post-commissioning activities.
- Collaborate with internal teams, including Applications and Engineering Design, both within Australia and internationally, to support customer and project requirements.
- Contribute to a positive workplace culture by demonstrating and promoting professional, team-oriented behaviours.

📌 Field Service Engineer - Mining - Australia* (Castle Hill)
🏢 Tomra
📍 Castle Hill