ABOUT THE JOB

Your client’s ROAS is slipping. CAC is creeping up. MER is off.
Most Account Director send an update.
You already know what’s wrong – and you’re two steps into fixing it.

LION Digital is a premium eCommerce agency. Our clients are scaling brands that need more than a point of contact – they need a strategic partner who treats their revenue like it’s their own, spots what’s not working before anyone asks, and has a plan ready before the call ends.

ABOUT THE JOB

Your client’s ROAS is slipping. CAC is creeping up. MER is off.
Most Account Director send an update.
You already know what’s wrong – and you’re two steps into fixing it.

LION Digital is a premium eCommerce agency. Our clients are scaling brands that need more than a point of contact – they need a strategic partner who treats their revenue like it’s their own, spots what’s not working before anyone asks, and has a plan ready before the call ends.

ABOUT THE JOB

Your client’s ROAS is slipping. CAC is creeping up. MER is off.
Most Account Director send an update.
You already know what’s wrong – and you’re two steps into fixing it.

LION Digital is a premium eCommerce agency. Our clients are scaling brands that need more than a point of contact – they need a strategic partner who treats their revenue like it’s their own, spots what’s not working before anyone asks, and has a plan ready before the call ends.

WHAT THIS ROLE ACTUALLY IS

We’re looking for a Head of Client Success to join our Client Success team.

You’ll work closely with our Channel Leads to manage a portfolio of eCommerce clients, drive multichannel strategy, and make sure performance is always moving in the right direction.

This isn’t a relationship maintenance role.



It’s a commercial one – you’re accountable for client growth, retention, and the quality of everything we deliver.

WHAT YOU’LL OWN

- A portfolio of eCommerce clients across SEO, SEM, Meta, Email and Web
- Onboarding new clients in partnership with Channel Leads
- Regular performance reviews – not status updates, but strategic conversations that drive next actions
- A 360 view of performance across your accounts – you know what’s working, what isn’t, and why → Internal team coordination to keep delivery sharp and prioritised
- Proactively identifying growth opportunities within your portfolio and making the case for them → Sharing eCommerce and retail trends with clients before they have to ask
- AI tools as a core part of how you work, not an afterthought

WHAT WE’RE LOOKING FOR

- 10+ years of agency experience managing eCommerce clients
- Real working knowledge of multichannel digital – MER, CAC, ROAS aren’t acronyms to you, they’re how you think
- Hands-on experience across at least two of: SEO, SEM, Meta, Email, or Shopify
- Strong commercial instinct – you spot growth opportunities and know how to act on them
- You turn data into a clear point of view – and you know how to land it with a client.
- Someone who takes ownership without being asked to

THIS ROLE ISN’T FOR YOU IF:

- You treat client calls as status updates
- You need direction to know what to prioritise
- You haven’t worked in or around eCommerce brands
- You’re not curious about how AI is changing agency work

WHAT’S IN IT FOR YOU

- Fully remote – Australia-based
- Competitive base + super + performance incentive
- Real career growth in a team that’s scaling
- Work with some of Australia’s leading eCommerce brands
- A cooperative team with a hands-on culture

📌 Head of Client Success (Australia)
🏢 Lion Digital
📍 Australia