JOB SUMMARY:

The role of Customer Success Officer is an integral part of the BlueFit business, creating the first impression for each and every customer that visits a BlueFit facility. Customer Success staff require a positive attitude, coupled with a friendly and warm personality to ensure a great customer experience each and every time they engage with us.

SPECIFIC DUTIES AND RESPONSIBILITIES:

Some of the tasks that this role is responsible for include:

- Ensuring work areas are clean and presentable at all times.
- Ensuring phone calls are answered in a timely manner, using a friendly tone and messages are taken accurately and passed on to the appropriate person.
- Ensure the Till Off and Cash up Process is completed accurately every time.
- Process all admissions into the facility and ensure visit passes and memberships passes are administered correctly and maintained appropriately
- Process current memberships and renewals in a timely manner, ensuring all data is provided without errors.
- Ensure incidents, hazards and injuries are reported immediately to the Centre/Duty/Customer Service Manager.




- Ensure operational issues are raised with the appropriate person in a timely manner.
- Participate in any continuous
- Assist other team members in delivering our products and services in a professional and timely manner where required
- Complete non-attendance reports for swim school
- Complete outstanding payments reports / follow up payments that fail during processing.
- Process cancellations
- Respond to swim school bookings and enquiries

This is a busy role so the right candidate can handle multiple tasks, has attention to detail and does not get flustered under pressure.

QUALIFICATIONS:

We also require the following certifications and/or qualifications. Don’t worry if you haven’t got all your qualifications just yet, we can arrange for you to undertake accredited training through Southern Education at a substantially discounted rate. Check out their upcoming course here.

Must have current: CPR

Must have current: Senior First Aid

Must have current: Suitability Card (Working With Children Card)

📌 Customer Success Officer (Reception) (Sans Souci)
🏢 Sans Souci Leisure Centre
📍 Sans Souci