You'll be part of a small in-store team with the number one goal to get to the heart of what customers need for their project. Be it recent suggestions for a tile revamp, a huge trade order for commercial premises, or recommendations for add on products - you'll understand what customers are looking for and offer solutions that fit their requirements.
Key responsibilities
- Greeting and liaising with customers when they enter the store
- Providing information and advice on products / product types
- Assessing customers tiling needs and providing relevant advice and guidance
- Dealing with requests for quotations
- Understanding customer requirements and suggesting products that suit
- Taking orders and processing payments
- Monitoring stock levels and advising on delivery
- General housekeeping
About you
- Excellent communication skills
- Highly developed interpersonal skills
- Ability to multitask
- Outstanding customer service skills
- Previous customer-facing retail experience
- Ability to engage and inspire customers
- Confident and professional manner in dealing with a variety of different customer situations
- Ability to work under own initiative
- Flexibility to cover store opening hours including weekends
About us
Our company is built on its reputation for outstanding customer care and we continually strive to offer first class customer service at all times.