Key Account Manager – Major Retail Accounts

Hills District | Hybrid | $110K–$130K + Super + Car Allowance + Incentives

An exciting opportunity is available for a Key Account Manager to join a global organisation within the animal health and consumer products sector and own a portfolio of major retail and e-commerce customers across Australia and Recent Zealand.
You will be responsible for building strong head-office relationships, managing commercial activity and bringing customer plans to life across some of Australia's largest retail channels.
The Role Working closely with internal sales, marketing, supply chain, finance and e-commerce teams, you will take ownership of key customer relationships and ensure commercial plans are effectively executed.

Your responsibilities will include:

- Managing relationships with major national retail and e-commerce accounts
- Developing and executing customer account plans across a 6–12 month horizon
- Managing promotional calendars, activations and customer campaigns
- Working closely with Marketing to deliver promotional activity
- Leading commercial discussions and negotiating customer agreements and promotional rebates
- Supporting range reviews and customer presentations
- Identifying opportunities to grow revenue and expand product distribution
- Monitoring customer sales, revenue and profit performance
- Working with Supply Chain to resolve stock and fulfilment requirements
- Gathering market and competitor intelligence through occasional store visits
- Supporting new product launches and securing ranging opportunities
- Maintaining solid relationships with customers and internal stakeholders

This is not a high-volume cold-calling role.



Success is measured through customer relationships, revenue, budget performance, commercial outcomes and effective execution.

About You

We are looking for a commercially minded and relationship-focused Account Manager who enjoys working with major customers and wants to take ownership of their accounts.

You will ideally have:

- Experience in Key Account Management, Account Management or Customer Management
- Exposure to major retail, big-box or FMCG customers
- Experience managing commercial relationships with head-office stakeholders
- Strong negotiation and relationship management skills
- Experience working with promotional campaigns and customer activations
- Robust organisational and planning skills
- An analytical mindset and confidence working with sales data
- The ability to manage multiple customers, projects and priorities simultaneously
- Excellent communication and presentation skills
- A current driver's licence and willingness to travel occasionally

Pet industry experience is advantageous but not essential. We are particularly interested in candidates with strong FMCG, consumer products, retail, pharmaceutical/healthcare or similar commercial backgrounds.

What's On Offer?

- $110,000–$130,000 + Super + car allowance + bonus
- Hybrid working arrangements
- Major national retail accounts
- National and occasional international travel
- Structured onboarding and comprehensive training
- The opportunity to join a global organisation with a strong market presence

If you are an ambitious Account Manager or Key Account Manager looking for a role where you can make a genuine commercial impact across major retail customers, please apply now.

📌 Key Account Manager (Glenorie)
🏢 Norwest Recruitment
📍 Glenorie