If you are looking to expand your hospitality career contact us today to find out more….

We have an exciting opportunity for a passionate, hands-on, adaptable experienced Front Office All-Rounder to join our team at Fairmont Resort Blue Mountains. You will have the ability to connect with guests, understand their needs and create memorable moments for them.

A day in the life of a Front Office All-Rounder:
As the first point of contact greet guests with a warm welcome every time
Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
Make the check-in, check-out process run smoothly
Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc.
Manage guest and hotel accounts, ensuring all charges are posted accurately and efficiently
Maximise room occupancy and use up-selling skills to promote the resort facilities through robust product knowledge
Ensure timely and effective delivery of guest amenities, make recommendations and reservations for our guests on local attractions as required
Ensure the security of our guests and their possessions




Handle guest complaints in a positive manner escalating as required
Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
Participating in training and development programs to enhance skills and capabilities to increase the guest experience
Transporting luggage to and from rooms in a safe, responsible manner

Your Qualities:
Previous experience as a Receptionist in the hospitality industry is essential
A genuine passion for customer service with the ability to connect with people
Excellent communication and attention to detail
A high level of personal presentation and grooming
Available to work varied shifts, including early mornings, late evenings, night audit, concierge, retail assistant, weekends and public holidays
You can work autonomously as well as within a team
Can do attitude
Willing to get RSA and First Aid Certification
Must have working rights in Australia
Ability to start straight away

📌 Front Office All Rounder Leura
🏢 Fairmont Resort
📍 Leura