Receptionist (Operations Pathway)

Western Respiratory & Sleep – Joondalup (with occasional Canning Vale cover)

We are not looking for a typical receptionist.

We are looking for someone who can run a busy clinical front-of-house workplace — keep things moving, think clearly under pressure, and take ownership of outcomes.

Western Respiratory & Sleep is a clinician-led respiratory and sleep practice focused on delivering high-quality patient care while building a high-performance team. As we grow, we are building the next layer of operational leaders from within.

This role is the entry point into that pathway

What You’ll Be Doing

You will rotate across all core reception functions:
Managing patient flow in a busy clinic environment
Handling calls and email triage with speed and accuracy
Front desk operations (check-in, payments, bookings)
Back-office processing and coordination

At any given time, you may be:
Managing multiple patients waiting
Handling incoming calls and competing priorities
Making decisions to keep the clinic running on time

This is a fast-paced, structured setting — not a passive admin role.

What We’re Looking For

We do not require prior medical reception experience.





We are looking for someone who:
Stays calm and decisive under pressure
Can prioritise quickly when multiple things are happening at once
Takes ownership instead of waiting for instructions
Communicates clearly and professionally
Has high personal standards and attention to detail
Is reliable, consistent, and accountable

If you get overwhelmed easily or prefer a slow-paced workplace, this role will not suit you.

Growth & Progression

We are currently building the next layer of operational leadership within the clinic.

This role is designed as a development pathway into a future Reception Team Leader position as the business continues to grow.

High-performing team members will be:
Trained across all reception functions
Given increasing responsibility over time
Considered first for upcoming leadership roles

We promote from within wherever possible.

Location
Joondalup (primary)
Occasional coverage at Canning Vale

How to Apply

If you are looking for a role where you will be challenged, developed, and expected to perform, we would like to hear from you.

📌 Medical Receptionist Joondalup
🏢 Western Respiratory and Sleep
📍 Joondalup