Pioneer Credit is looking for an experienced Operations Manager to lead and drive the performance of our contact centre operations in Perth.

Reporting to the Head of Operations, this senior leadership role is responsible for the daily management, strategic direction and continuous improvement of the contact centre. You will lead, coach and develop Team Leaders, influence operational strategy, deliver strong customer outcomes and ensure performance, compliance and culture are aligned to Pioneer’s Principles.

About the role

As a key member of the Operations Leadership Team, you will:
Lead the day-to-day operations of a high-volume contact centre
Drive customer experience, conversion and engagement across all contact channels
Embed regulatory compliance, quality assurance and strong governance practices
Develop and execute operational strategies covering retention, targeting and allocation
Lead, coach and develop Team Leaders and build future leadership capability
Manage performance, engagement and underperformance constructively and effectively
Ensure appropriate workforce planning, resourcing and staffing levels
Deliver outcomes across customer, people, compliance and financial KPIs
Champion process improvement,



productivity initiatives and new tools
Oversee recruitment, onboarding and speed-to-competence for new team members

About you

You are a confident, commercially minded leader with a robust background in contact centre operations. You bring a balance of people leadership, operational discipline and strategic capability.

You will ideally have:
Proven experience leading a service-driven contact centre operation
Experience managing operations through growth or significant change
Strong understanding of liquidation strategies, performance trends, systems and processes
Well-developed people leadership skills with experience coaching leaders
Ability to think strategically while driving day-to-day execution
Solid written and verbal communication skills
Ability to prioritise competing demands in a quick-paced environment

Why join Pioneer Credit?

At Pioneer Credit, we’re committed to creating a positive, inclusive and high-performing culture. You’ll be empowered to lead, influence change and make a meaningful impact while working with a supportive and skilled leadership team.

📌 Operations Manager Perth
🏢 Pioneer Credit
📍 Perth