About the role

Bunbury Mazda is looking for a motivated and customer-focused person to join our Service Department in a junior administrative role. This is an excellent chance for someone looking to develop their skills in administration and customer service within the automotive industry. No previous automotive experience is required, as full training will be provided. Working as part of our Service Department, you will assist with the day-to-day administration of the department and provide friendly and qualified support to our customers, service advisors and technicians.

Key responsibilities
Assisting customers with service and repair enquiries in person, over the phone and via email
Assisting with vehicle service bookings and scheduling
Greeting customers and assisting with vehicle drop-off and collection
Entering and maintaining customer and vehicle information
Preparing and processing repair orders, invoices and other service documentation




Assisting with warranty administration and processing
Liaising with customers and workshop staff regarding vehicle repair and service progress
Assisting with customer quotes and communicating basic service information
Arranging loan vehicles and other customer requirements
Following up customers and helping ensure a positive customer experience

About you
Has excellent communication skills
Is organised and has positive attention to detail
Is confident using computers and willing to learn new systems
Can work well as part of a team
Has a friendly, positive and professional manner
Is reliable, punctual and willing to learn
Is comfortable speaking with customers and assisting with their enquiries
Has an interest in developing a career within the automotive industry

📌 Junior : Service Department Administration Bunbury
🏢 Bunbury Mazda
📍 Bunbury