About the role

Pakenham Mazda is Multi Award winning Mazda Master Dealer. This full-time position is based in our Pakenham South, location. We are seeking an experienced Service Advisor to join our team. You will play a vital role in ensuring our customers receive exceptional service and support for their Mazda vehicles.

What you'll be doing
Providing skilled and courteous customer service to all Mazda vehicle owners
Accurately assessing vehicle repair and maintenance needs, with the ability to communicate these directly to customers
Booking and scheduling customer appointments to ensure timely and productive service delivery
Liaising with the workshop team to coordinate repairs and ensure customer expectations are met
Actively resolving customer queries and concerns in a friendly and empathetic manner
Maintaining detailed records of all service interactions and recommendations
Promoting Mazda's range of products, services and accessories to customers
Contributing to the overall success and growth of the Pakenham Mazda service department

What we're looking for
Minimum 2 years' Service Advisor experience
Excellent communication and interpersonal skills
Friendly,



confident and professional manner
High attention to detail, strong time management and problem-solving skills
Team player with proactive work ethic
Competent computer skills including basic Microsoft Office and ability to learn dealership management systems (training provided).
Previous experience in automotive (is an advantage)
An interest in vehicles and automotive industry (is an advantage)
Current valid driver's licence
A genuine passion for the Mazda brand and delivering exceptional customer experiences

What we offer
Competitive salary
Ongoing training and development opportunities
A supportive and cooperative work environment
Prospect to work in a well-established family-owned dealership

About us

Pakenham Mazda is a leading automotive dealership serving the Pakenham and surrounding communities. With a strong commitment to customer satisfaction, we pride ourselves on providing an exceptional sales and service experience. Join our team and be a part of our success story.

Apply now to become our next Service Advisor at Pakenham Mazda!

📌 Service Advisor Traralgon (Australia)
🏢 Pakenham Mazda
📍 Australia