Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 170 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.

We have an exciting Full Time or Part Time opportunity available for an experienced Guest Service Agent / Front Office Receptionist to join our team.

The Role

The key responsibilities include:
Greeting all guests in a friendly, genuine and professional manner
Check-in and check-out of guests
Handling telephone and email enquiries and converting these to reservations
Assisting in-house guests
Finalising guest accounts
Potential applicants must be available for a variety of shifts including mornings, evenings, weekends and Public Holidays.

The Ideal Candidate

The successful applicant will be required to demonstrate:




A passion for providing friendly personalised service
Reliable and able to work a versatile roster
The ability to work independently, unsupervised and within a close knit team
High attention to detail
Personable and bright face to face and phone manner,
Excellent communication, interpersonal and time management skills,
Previous experience with Windows systems and Front Office reservation programs RMS (this would be advantageous),
Previous experience with Front Office, Customer Service and/or Hospitality and Tourism qualifications will be highly regarded.

The Prospect
In return for your skills, expertise and dedication, you will be provided with a competitive industry hourly rate, free on-site car parking, uniforms and discounts for accommodation.

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year

Advantages:
Employee discount

Application Question(s):
Do you have working restrictions to work in Australia?

Experience:
front office: 2 years (Preferred)

Work Location: In person

📌 Front Office Guest Service Agent Ascot
🏢 Quest Serviced Apartments
📍 Ascot