About the role

As a Club Services Supervisor, you will play an significant role in supporting the smooth operation of the Club during your shift. This is a hands-on leadership role suited to someone who enjoys being on the floor, working with people and helping deliver a consistently high standard of service across a busy registered club workplace. Working closely with the management team, you will assist with the day-to-day supervision of staff across restaurants, bars, gaming, and member service areas, while ensuring Club procedures, service standards and responsible service requirements are consistently maintained.

Key responsibilities
Supervising and supporting frontline staff during daily operations
Providing hands-on assistance across restaurant, bar, gaming and member service areas
Ensuring high standards of customer service are maintained
Allocating staff and coordinating breaks and operational requirements during shifts
Supporting Club Managers with the day-to-day running of the Club
Ensuring staff follow Club policies, procedures and service standards
Monitoring presentation, cleanliness and readiness of operational areas
Assisting with cash handling,



reconciliations and gaming-related procedures
Responding to member and guest enquiries and resolving service issues
Supporting the implementation of Responsible Service of Alcohol and Responsible Conduct of Gambling requirements

About you
Previous supervisory experience within a registered club, hotel, hospitality or similar environment
Strong customer service and communication skills
Confidence supervising and directing staff
A practical, hands-on approach to leadership
The ability to make decisions and resolve issues calmly
Good organisational and time-management skills
A strong understanding of the importance of following workplace policies and procedures
Experience in bar and gaming operations
Current NSW RSA and ARCG competencies
Flexibility to work evenings, weekends and public holidays

Benefits
Market-competitive salary
Daily meal allowance
Venue discounts to share with family and friends
Discounted gym membership
5 weeks annual leave & 17.5% loading
Rotating roster

About us

Everglades Country Club is a busy registered club located on the Central Coast NSW.

📌 Club Services Supervisor Gosford
🏢 Everglades Country Club
📍 Gosford