We are looking for an experienced and confident Floor Supervisor to join the Mr ROBERTSON team. You will be responsible for leading the front-of-house team and ensuring every customer receives exceptional service.

Your duties will include:
Supervising and supporting the floor team during busy services
Greeting customers and ensuring a warm, welcoming experience
Managing table service, bookings and customer requests
Ensuring service runs smoothly, efficiently and to a high standard
Leading by example and maintaining excellent customer service
Allocating staff duties and managing breaks during service
Training and mentoring recent and existing team members
Handling customer feedback and resolving issues professionally
Maintaining presentation, cleanliness and organisation of the café
Monitoring stock levels and communicating ordering requirements
Working closely with the kitchen and management team
Opening and/or closing the venue and completing required procedures
Ensuring food safety, RSA and workplace standards are followed

The ideal candidate will have:
Previous experience as a Floor Supervisor, Restaurant Supervisor,



Café Supervisor or senior FOH team member
Robust leadership skills and the confidence to manage a team
Excellent customer service and communication skills
A positive, friendly and professional attitude
The ability to remain calm and organised during busy services
Robust attention to detail and high standards of presentation
Excellent time management and organisational skills
The ability to train, motivate and lead a team by example
Experience handling customer concerns professionally
A genuine passion for hospitality and creating an exceptional customer experience
Ability to work as part of a team and take responsibility when required
Availability to work weekends and busy service periods
RSA certificate preferred

This is a hands-on supervisory role for someone who enjoys being on the floor, leading a team and making sure every service runs smoothly.

Pay: $65,000.00 – $75,000.00 per year

Perks:
Free drinks
Free food

Work Location: In person

📌 Floor Supervisor Nunawading
🏢 Mr Robertson Cafe
📍 Nunawading