Primary Location

VIC - Melbourne - 655 Collins St

Summary

Learning and Development specialist to assist with the rollout of WFS (Workforce Software)

About the Role

Key responsibilities:

Learning
Identify, assess and respond to Project SAPphire training and capability development needs.
Develop and deliver learning initiatives that support the implementation of Project SAPphire.
Own and continuously improve the learning syllabus and supporting processes.
Develop learning materials, which may include e-learning modules, videos, presentations, quick reference guides, posters, toolbox talks and operational training documentation.
Deliver virtual training sessions across all identified ServiceStream sites for Project SAPphire to support the successful adoption of change initiatives. Face-to-face training may be required in some circumstances.
Partner with the project, senior leaders and site leaders to forge solid working relationships and identify gaps or issues that require remediation or initiate process improvement.
Monitor training participation and competence requirements across the workforce.
Produce learning analytics and reporting to stakeholders on a need basis.

Stakeholder Management




Engage effectively with stakeholders at all levels, from frontline teams to senior executives.
Confidently manage upwards, providing transparent, honest advice and progress updates.
Act as a trusted intermediary between business, project teams, vendors, and operational leaders.

Communications
Assist in developing explicit, practical communications for diverse audiences.
Translate technical or system changes into simple, relevant messages for end users including mediums that will work most appropriately for a specific cohort, i.e. instructional guides, quick reference guides, video’s and the like.
Support delivery of briefings, FAQs, and change updates.

Team Contribution
Operate as a flexible team player, pitching in where needed to support overall project success.
Foster a collaborative, respectful team culture.
Adapt to evolving priorities and role boundaries as the project progresses and evolves.

Department

People & Culture

How to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.

📌 T&a Training Specialist Melbourne
🏢 Service Stream
📍 Melbourne