Roll on Roadside is a fast growing, award-winning automotive company based in North Richmond. We are currently looking for a highly organsied and motivated Roadside Assistance Coordinator to join our team, managing live jobs and keeping our drivers and customers moving.

The position available is 1.30pm to 9.30pm Monday to Friday and every Sunday 10am to 8pm, this role is a hybrid role while training with the potential to work from home each shift.

Key Responsibilities:
Coordinating roadside assistance, towing and customers jobs in real time
Dispatching and allocating jobs to field technicians
Managing field technicians' schedules and workloads to maximise efficiency
Communicating with customers, service providers and technicians regarding job progress and arrival times
Handling inbound job requests and booking into our systems
Continuously monitoring active jobs to ensure timely completion
Inputting accurate records of job details
Ensuring all jobs have been closed off currently upon completions
Delivering a high level of customer service during high pressure situations
Afternoon Shifts from 1:30pm till 9.30pm Monday to Friday




Weekend shift required - Sunday 10am - 8pm

What we are looking for:
Exceptional organisational and time manage skills
Robust attention to detail
The ability to remain calm and focused in a rapid-paced environment
Excellent communication skills
Solid computer literacy and confidence working around multiple software platforms
The ability to priorities competing tasks and make decisions quickly
A professional and positive attitude
Previous experience in dispatch, logistics, scheduling, customer service or Automotive industry will be highly regarded

What we offer:
Competitive remuneration package
Working arrangement
Supportive and Friendly team environment
Opportunity to be part of a growing and successful business
Ongoing training and development
A varied role where no two days are the same

If you are looking for a challenging and rewarding role where you can make a real impact, we'd love to hear from you. Apply now to become a part of the Roll On Roadside Assist team.

📌 Roadside Assistance Coordinator North Richmond
🏢 Roll On Automotive
📍 North Richmond