Managing Director | $200k super & annual bonus (Melbourne MSP)

Lead an established Managed Services business. Own the P&L.; Shape the strategy. Build a high-performing team.

Kaliba are partnering with a well-established Melbourne-based Managed Services Provider to appoint a Managing Director to take full ownership of the company's Managed Services business unit. This is a rare chance to lead an established, profitable MSP division, reporting directly to the CEO and playing a key role in the company's future growth.

This isn't a traditional Service Delivery Manager role. You'll have full responsibility for the commercial success, operational performance, client relationships and leadership of the Managed Services division.

What you'll be doing
Lead and develop a team of Service Desk and Infrastructure Engineers (L1–L3)
Own the Managed Services P&L;, including revenue, profitability and utilisation
Drive operational excellence across service delivery, projects and customer experience
Build trusted relationships with key clients and act as the senior escalation point
Improve processes, automation and AI adoption to increase efficiency and service quality




Work closely with the CEO to help shape business strategy and future growth
Ensure projects are delivered on time, within budget and to a high standard

What we're looking for
Proven leadership within an MSP environment
Experience managing technical teams and customer outcomes
Solid commercial acumen with exposure to P&L;, utilisation and recurring revenue
Credible technical knowledge across Microsoft 365, Azure, Windows Server, networking, backup, DR and security
Experience improving operational processes and leveraging automation
A modern leadership style with a genuine interest in AI and technology innovation
Excellent stakeholder management and client-facing skills

What's on offer?
$200,000 super performance bonus
Senior leadership position reporting directly to the CEO
Genuine ownership of a successful Managed Services division
Prospect to influence business strategy and future direction
Hybrid working (Melbourne)
Stable business with an excellent reputation and loyal client base

📌 Managing Director Msp Melbourne
🏢 Kaliba
📍 Melbourne