Join our Customer Service Dream Team!

Ready for your next challenge? We’re seeking a passionate and motivated Customer Service professional to join our team. This is a outstanding opportunity to contribute to an industry leader in a role where every day brings something new, based in Smithfield.

Why Fluidra?

Fluidra aims to provide a fun and inclusive work environment where our values guide our behaviour. We strive to provide the perfect pool experience, responsibly. In Australia, we have a national workforce of 500 staff across five states and a strong geographical footprint with operations in over 45 countries.

The role

As our Customer Service Superstar, you will act as a first point of contact with the chance to create and transform our customer’s experience.

In Detail You Will
Manage incoming calls, chats and customer service enquiries
Provide technical support to our end users
Learn recent troubleshooting and product information on the job
Schedule Technicians for onsite technical resolution
Initiate warranty orders through our system




Ensure all WHS and industry standards are met and followed

Benefits

Joining our team means enjoying a host of advantages including:
Ongoing Learning Support including training and development opportunities
Contemporary Office with innovative workspaces and cozy recharge areas
Work-Life Balance including WFH arrangements and paid-parental leave
Competitive Compensation with performance-based incentives
Commitment to wellbeing including Employee Assistance Program & Flu Shots
Great perks such as company bonus scheme, birthday leave and staff discounts

The Ideal Candidate Will Have
Previous experience in a similar role
Pleasant and confident telephone manner
Excellent customer service skills and results driven
Strong problem-solving and time management skills
Tech-savvy with the ability to pick up systems and product knowledge quickly

If you’re ready to jump into a rewarding role with a fantastic team - we’d love to hear from you!

📌 Consumer Support Associate Smithfield (Australia)
🏢 Fluidra
📍 Australia