Customer Service Team Lead – Coach, Escalations & Credit Outcomes New South Wales

Customer Service Team Lead – Coach, Escalations & Credit Outcomes New South Wales

28 Aug
|
Shift
|
New South Wales

28 Aug

Shift

New South Wales

Shift is a quick-growing Australian fintech helping SMEs manage cashflow and finance products. We’re building a supportive team in North Sydney and looking for a Customer Service Team Lead to oversee a small group of officers, providing coaching and hands-on support for complex cases.

You’ll push a culture of excellent service, manage escalations, optimize processes, and report on performance. If you’re cooperative, data-driven, and passionate about customer outcomes, you’ll thrive in this role.
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📌 Customer Service Team Lead – Coach, Escalations & Credit Outcomes New South Wales
🏢 Shift
📍 New South Wales

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