Job Description
About EVT
n
Rydges Sydney Central is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
n
Proudly owned and operated in Australia and Current Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well‐earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.
n
EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year‐round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.
n
Key Responsibilities
n
n
Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
n




Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
n
Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
n
Monitor hotel security and safety procedures, ensuring compliance with WH&S; standards and effective incident management.
n
Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
n
Ensure effective communication across departments to support operational efficiency and guest experience.
n
Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
n
Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.
n
n
What You'll Bring
n
n
1+ years of experience a duty manager role or similar within a branded or independent hotel.
n
The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
n
Strong understanding of Front Office operations, including rostering, guest
arrivals/departures,




and team coordination.
n
Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
n
Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
n
Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
n
Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.
n
n
How You Work
n
n
Daymaker ethos - no one's too big for the small things.
n
Inclusive leader - values diverse perspectives; builds belonging.
n
Owner's mindset - acts on data/feedback; ships improvements.
n
Hands-on and non-hierarchical - leads from the front.
n
n
Perks from Day One
n
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
n
n
50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more.
n
$2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
n
Seasonal perks at Thredbo.
n
Rapid career growth across our hotel & entertainment network.
n
Paid parental leave; community & volunteering opportunities.
n
n
We welcome applicants from all backgrounds.
n
Police Check Acknowledgement
n
Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.
n
#J-*****-Ljbffr

📌 Duty Manager - Rydges Sydney Central (New South Wales)
🏢 EVT - Entertainment | Ventures | Travel
📍 New South Wales