Senior Performance and Reporting Analyst
This role supports the mass retail business by delivering accurate reporting, performance insights, and fundraising progress for the Community Retail & Supporter Experience (CR&SX;) department.
You will lead the development and implementation of a robust performance reporting framework that ensures data integrity and provides actionable insights to key stakeholders.
In This Role, You Will
Model business processes and identify opportunities for improvement
Assess risks, issues, and benefits of proposed solutions and outline business impacts
Develop functional specifications and cost estimates to support decision‐making
Translate complex technical information into clear, actionable insights for all stakeholders
Design and maintain data analysis and reporting systems for the department
Ensure database accuracy through regular updates and error resolution
Build and deliver insightful reports using Power BI and SQL, highlighting trends and key data points
Communicate analysis findings clearly to managers and stakeholders
Act as the primary point of contact and subject‐matter expert for reporting and data‐related queries
Build and maintain robust relationships with internal stakeholders through regular engagement
Manage and track key performance indicators across retail operations
Support technology initiatives, automation projects, and process enhancements
Who You Are
You have robust analytical and organisational skills, can work with and analyse large sets of data, and thrive in a fast‐paced, dynamic setting.
You are able to multitask across campaigns and initiatives, and communicate effectively with diverse stakeholders.
What You'll Bring




3‐5 years of experience as a financial or business analyst
Analytical skills that allow for the development of data‐driven reports
Experience accessing databases and warehouses
General knowledge of business operations, objectives, strategies, processes and information flow
Demonstrated ability to manage time and prioritise projects to meet deadlines
Knowledge of best practice for communicating and documenting key requirements and stakeholder feedback
Prior experience analysing Microsoft Dynamics CRM and cloud‐based telephony platforms such as Genesys Cloud is viewed favourably
Bachelor's degree in a related field such as Finance, Economics, Information Technology, Business Administration or similar
The selection process
Interviews may start immediately, and the role may be filled before the closing date.
We embrace diversity and are committed to a safe environment for children.
All successful candidates will undergo pre‐employment checks, including a criminal record check, and receive ongoing supervision, support and training.
World Vision Australia participates in the Inter‐Agency Scheme for the Disclosure of Safeguarding‐related Misconduct in Recruitment Process within the Humanitarian and Development Sector.
We offer great benefits such as salary packaging, birthday leave, flexible working arrangements, free on‐site parking and an onsite café for our employees.
About World Vision Australia
World Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief, development and advocacy work.
For more information on World Vision and the work we do, please visit our website: .
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📌 Senior Performance And Reporting Analyst (Melbourne)
🏢 World Vision Australia
📍 Melbourne